1 Hotel Brooklyn Bridge

Consuelo Bryant opted not to leave a text review of 1 Hotel Brooklyn Bridge

I was a walk in without a reservation at Harriet’s rooftop. The host was not friendly or welcoming. After ordering at the bar no one communicated that to the right of the bar was drinks only seating and to the left of the bar is food and drink. I was eventually sat at a table to order food which the service was horrible. It took another 15 minutes for order to be taken. I order another drink and food. The drink was dropped at the table after my food hit the table. The slider buns were burnt to a crisp and fully black. The server never checked on the table once the food came out either. Terrible service from start to finish besides the bartender at walk up bar.

Re: I was a walk in without a ... 1 Hotel Brooklyn Bridge replied on Monday, September 26th 2022

Lacy- Thank you very much for taking the time to reach out. I apologize that we missed the mark so badly during your most recent stay and would love the chance to make it right. Please feel free to reach out if you feel like giving us some more details or in advance of your next visit. I would love to coordinate it personally. Best- James Garrido Director of Food + Beverage james.garrido(@)1hotels.com

Good location, nice staff

First visit to the hotel for an event I worked 09.10.22. The entire space is beautiful & everyone from Front Desk to Security , & Osprey were fantastic and welcoming . Much appreciated.

Re: First visit to the hotel ... 1 Hotel Brooklyn Bridge replied on Wednesday, September 21st 2022

Paige- Thank you so much for taking the time to write about your most recent experience here at 1Hotel Brooklyn Bridge. We care an awful lot about what we do around here and I promise you that we will share your feedback with our teams. Here's to hoping you join us again soon! Best- James Garrido Director of Food + Beverage

Perfect location hotel and restaurants. We went to the Rooftop Bar. The views are amazing. Drinks are good, but very expensive. Overall a great time

Re: Perfect location hotel an ... 1 Hotel Brooklyn Bridge replied on Wednesday, September 21st 2022

Marat- Thank you so much for this great review! I am so happy to hear that you enjoyed your time on the roof at Harriet's. It is indeed one of the best views in our awesome city and it never gets old for us either. Glad you enjoyed the drinks as well and will take to heart your feedback about price. Won't waste an opportunity around here to get a little better each day. Have a great week- Best- James Garrido Director of Food + Beverage

Clinton Nwogu opted not to leave a text review of 1 Hotel Brooklyn Bridge

Beautiful views and great service

Terrible service at the rooftop bar/restaurant. Doesn't care at all about the customers.

Re: Terrible service at the r ... 1 Hotel Brooklyn Bridge replied on Monday, September 12th 2022

Martin- Thank you very much for taking the time to reach out. I apologize that we missed the mark so badly during your most recent stay and would love the chance to make it right. Please feel free to reach out if you feel like giving us some more details or in advance of your next visit. I would love to coordinate it personally. Best- James Garrido Director of Food + Beverage [email protected]

Incredible rooms and ambience. Helpful porters and staff at the front desk. Liked being able to take our breakfast from Neighbors up to the pool. Probably a better place for local New Yorkers looking for a lux getaway for 1-3 nights than for out-of-town visitors, since it's close to the High St. train but not really close to many tourist spots other than FiDi, and not close to Midtown for business travelers. Highly recommend the Lady Liberty cocktail at Harriet's Rooftop, especially to rum fans. Great having so many outside food options close by, including Time Out, Grimaldi's, and Brooklyn Ice Cream Factory. Don't like the random fees at checkout, denial of reasonable late checkout request, and inability to request specific seating in Harriet's.

This hotel is by far my favorite in New York! The views are INCREDIBLE. The neighborhood is great to walk, shop and eat. Everything about this hotel is wonderful from the staff, restaurants and the rooftop. Highly recommend.