Courtyard Columbus West/Hilliard

UPDATE: Just got a call back. Not from Dawn, from someone else. Apparently Dawn is out with COVID and it took 5 days for someone to let me know. The woman who called me back, Kimberly, was very rude. She told me it was just a miscommunication and we were told incorrectly by whoever set up the block (my sister-in-law). Absolutely not true. She said the block only applied if you booked from 8/1-8/18. The wedding was 8/17, who books a room the day after a wedding? I told her I was straight up lied to and she said she doesn’t know who would’ve lied to me, but said it was probably just a miscommunication. I’m also only getting a refund back of $50 after everything I had to deal with. I will never ever stay at this hotel or another Marriott again. This was the worst customer service I’ve ever experienced and the hotel is absolutely not worth the price. If you’re calling me to apologize and try to fix a situation, you can do better than saying it’s a miscommunication and only giving me $50 back. We were LIED TO, it was not a miscommunication. I called many times, someone could’ve easily told me Dawn was out with COVID. Run far away from this place.

Absolutely do not stay here. I stayed here from 8/16-8/18 for my brother’s wedding. I booked back in January. I called in early August to confirm the reservation and told them I was staying for a wedding. I asked what the discounted rate would be and was told they didn’t know because they weren’t salespeople but that the rate would apply to me and they put me under the wedding block. Jump to check in, they couldn’t figure out how to change my rate but ASSURED ME it would be correct. They also took a card and said they were just charging me for incidentals. Nope, my card was charged $470. Then I go to check out, the rate still isn’t fixed and they can’t figure it out. I’m given the card for the general manager and was told they would put a note on her desk and I would be getting a call from her. Monday, nothing. No call at all. So I call up the hotel Monday night and was greeted with a woman who would barely let me get a word in. After about 5 minutes of explaining the issue and trying to be transferred to Dawn the general manager, I’m told by this woman the wedding block discount only applied if I booked from 8/1-8/17. Who books a hotel the day of a wedding? Also, this is NOT what my brother was told when setting up the block (which btw took 3 phone calls to even get set up because the woman didn’t speak English well). My brother was told the discount applied if you BOOKED YOUR ROOM BY 8/1 AT THE LATEST. Finally I got transferred to Dawn. Oh wait, just her voicemail. I left a voicemail, never heard back. Called again Wednesday, still haven’t heard back. I’m extremely angry because I’ve been lied to by multiple people at this hotel, have been assured Dawn would call me and get me a refund which hasn’t happened, and I feel that I’m just being ignored until I let it go. I’m going to call every day because I deserve my money back. No one wants to deal with this when they’re staying for a wedding. And $470 for 2 nights is insane. The location is awful, our tub didn’t drain, the “heated pool” was FREEZING and when we asked about it we were told this has happened before but no one was there to fix it. Oh, they also gave my brother’s room to someone else staying for the wedding because they got confused. All I wanted was a call from the manager like I was promised. I’m resorting to having to write this review because it’s the only thing that will get their attention. Do not stay here. Take your hard earned money literally anywhere else.

Bad service. No one answers the front desk. Checkout service was apathetic and was still at the counter waiting on an issue to be resolved when the young woman placed a “gone for lunch” sign without a word to me.

Something a little off , overall served its purpose, maybe under remodel or MGMT change .....?

The shower didn’t work at all. The room has seen better days. Will never come back.

Front desk was frequently unmanned. Smart watch stolen from my room. Empty parking lot suggested this facility is not popular.

Positive: the location was convenient Negative: lack of staff for assistance when needed. key cards for rooms kept deactivating, needing new card but rarely was anyone available at front desk. no air conditioning in hallway of 4th floor.

Steven Thornton opted not to leave a text review of Courtyard Columbus West/Hilliard

Room was not clean then i go back in front desk change my room

Rooms are outdated,

Thought I couldn’t go wrong with Marriot until I stayed here. This hotel is filthy showers don’t drain they have non working tvs and no access control.. anybody can literally walk in any door and enter this hotel. Save your money and hard skip this one