Sleep Sherpa Mattress Store

Scott Billadeau opted not to leave a text review of Sleep Sherpa Mattress Store

This was one of the best buying experiences I’ve ever had. I walked in with my own research and my mind pretty well maid up. Glenn, the general manager did not try to dissuade me from what I came in looking for. He encouraged me to give it a try then asked some questions about my sleep habits. From that he guided my partner and I to some options that completely changed my opinion of what I wanted (in a good way). There was nothing pushy or overly sales about his approach. Not only do I feel he helped us select the perfect mattress for us but he was also able to save us on our purchase. I would recommend anyone in the Chicago land area looking to order a mattress online to check this place out first. Great service and a better deal than anything I found online.

This is the place to go for your mattress. I had an exceptional shopping experience at sleep sherpa, which first and foremost was because of Glenn. After the first time going into the store I left not knowing exactly what I wanted, but certain that whichever mattress I decided upon would be bought here because Glenn is great and I appreciate being able to support a small business rather than a huge chain like Mattress firm. Glenn is knowledgable, helpful, and not pushy at all. He even stayed past closing because I had just arrived at 4:40, only 20 min before close that day, and he wanted to make sure I had time to try each of the beds that had potential to be best suited to me.

Buying a mattress is a substantial investment and often a difficult process that includes outrageous restocking and return fees if the experience sleeping 8 hours on a mattress is different than 15 minutes on it in store (It will be). However, I am confident that regardless of if the Luuf mattress I chose (which Glenn was able to get me a better discount on than any code found online) works for me or not, Glenn will make sure the customer experience continues to be excellent and any potential exchange/return process is seamless.

As someone who has auto-immune inflammation it can be very difficult to find the right fit and comfort. Having the opportunity to try these mattresses in store rather than rolling the dice, and knowing that Sleep Sherpa & Glenn have relationships with these manufacturers, and in case of any issues, will continue to be a resource after the sale is made, makes it so much easier to shop with confidence.

I was told to visit the Sherpa by a friend who had a great experience. While we didn't meet The Sherpa, Glenn helped us make a decision we felt great about. After telling us about their business model and the fact they don't receive sales commissions, school was in session. His process for "fitting us" for a bed was highly educational and without any sales pressure given the Sherpa's abode is a showroom for online mattresses you don't normally get to try anywhere else (unless you purchase one and return it from one of the online companies going direct B2C) and without the hounding you receive at other brick and mortar Mattress Firms incented by selling the highest commission paying companies even if its not best for you. After trying a couple of beds in a specific order, he pointed us to a handful of other beds in the showroom to try on our own time (this initial process eliminated more than half of the beds due to our feedback). After my own poor experience purchasing a bed online after filling out a survey (which i found out from Glenn was a crock of malarkey) i wish this place would have been around sooner. When we set out to go look at beds, Sleep Sherpa just so happened to be the first in line of many places we were going to visit, after less than an hour in showroom, we didn't have to go anywhere else, we had our bed selected and purchased and felt great about it.

Natalia Delery opted not to leave a text review of Sleep Sherpa Mattress Store

Glenn and the owner were both there when I went and were incredibly helpful and friendly. They listened to what I like in a mattress and helped guide me through the showroom to different options that suited me and got me a great deal on a mattress that I know I’m going to love! I was so thankful to be able to try out these different mattresses before committing to one and appreciated their expertise in the quality of each brand, etc. highly highly recommend to anyone looking at purchasing a new mattress

Unreal customer service and guidance. I came in after experiencing back pack in my lumbar and decided it was time for a new bed. I had done done research online but couldn’t decide on a bed because there were no showrooms to try them out in. I found that mattress firm had the purple but I wanted to see more like the nectar and helix midnight. Found the Sherpa and based on reviews I was hopeful but damn.. this place one delivers. You don’t feel like you’re being attacked by a sales person. You walk in and you are guided. Just guided. I ended up going with a brand that I had never heard about because these guys know their stuff. Long story short I fell in love with Lytton comfort plush and the adjustable frame it was on and got an INSANE deal on it. Glenn is the MAN!! Lots of referrals coming your way. 6/5 stars.

Megan D opted not to leave a text review of Sleep Sherpa Mattress Store

Super helpful and friendly. Made the experience of buying a new mattress stress free.

Sleep Sherpa is adhering to COVID guidelines. The show room is tidy and there’s pillow covers and hand sanitizer for persons looking to test out mattresses. Glenn is incredibly knowledgeable and is great at catering to the customers needs in what they’re looking for. We didn’t feel pushed into any particular brands, and Glenn listened carefully to our needs and requests and made great recommendations based on our feedback. We’ve been in before and while we didn’t make a purchase at that time while we mulled it over, we didn’t feel any pressure. Happy to return and make a purchase this time. Would gladly recommend Sleep Sherpa and Glenn to any looking to upgrade their sleep for better wellness at home.