New York Marriott Hotel At the Brooklyn Bridge

Hotel is a little underwhelming for the room costs... The hotel "restaurant" is extremely underwhelming and crazy expensive even for NY convenience prices. Lobby is partially under construction and that doesn't exactly add much to the experience, there were even small shards of glass on the floors in the hallways... . STAFF saved this place 100%... The staff were incredibly friendly, helpful, and prompt. Housekeeping did an outstanding job in the rooms, front desk was always on the ball, even the day time bell hops were great. I'd stay again simply because of the staff if nothing else...

Las habitaciones son espaciosas y tienen una hermosa vista a la ventana, además se puede conectar la cuenta de Netflix en los televisores de la habitación

Kim Holmen opted not to leave a text review of Marriott: New York Marriott at the Brooklyn Bridge

mario lafuente (Mario) opted not to leave a text review of Marriott: New York Marriott at the Brooklyn Bridge

Mike Henke opted not to leave a text review of Marriott: New York Marriott at the Brooklyn Bridge

Good place!

The Backup opted not to leave a text review of Marriott: New York Marriott at the Brooklyn Bridge

Hotel de convenciones pero muy bien situado. Las habitaciones muy grandes y excelente gym

Staying at the Brooklyn Marriott in essence was decent but the customer service is lackluster at best. I haven't been home to NYC in awhile due to being in the military so my wife and I and our friends took some time out to visit NYC for the holidays. We stayed at the Brooklyn Marriott and it really left a lot to be desired. THEY made a mistake and checked in the WRONG Kevin Smith. I get it..what are the odds two people with the same name would be at the same hotel - also, they could've easily paid better attention. Their remedy to the situation was to charge us for the incorrect room AND the correct room therefore creating quite the hold on my card. Not fun at all during the holidays + a trip. Here we are upward of 10 days later and I'm still waiting for a refund. It's as if *I* owe THEM money. Initially Jeff tried to help but on Thursday he spoke with my wife and suddenly had amnesia on the situation and who the Smith party was despite Jeff being the one who started this whole mixup. Additionally Maria/Marie was extremely rude to both my wife and I when we initially wanted to find out about all these charges on my card. This was physically at the Marriott in which she was rude to us. But no worries, Tuesday morning, bright and early, (because I am going to allow them one more day), I will simply dispute the additional $500 charge on my bill. Happy Holidays and don't stay at the Brooklyn Marriott !

Nice place