Holiday Inn Express Sunnyvale - Silicon Valley

Truck got broken into.. other than that it's not a bad place to stay.

I had a lovely experience at this Holiday Inn Express. The hotel was clean, quiet, and check in and out was hassle free!

My family chose this particular hotel because we were going to my brother's wedding at the Winchester Mystery House. So it was the closest Holiday Inn Express with the best reviews and more importantly the breakfast buffet available during the pandemic.

The breakfast buffet was crucial because it would allow us to save a substantial amount of time AND money not having to buy breakfast at a diner/restaurant while we stayed down in the San Jose area for the wedding!

My only qualm with the hotel is the king bed me and my boyfriend shared was not comfortable at all! Like the mattress was fine, but I think the sheets and mattress protector didn't allow the bed to breath, so no matter how cold we turned the AC in the room, we'd wake up in a pool of our own sweat.

I recommend investing in some bamboo sheets or something more breathable! I've never been hot sleeping on a Holiday Inn Express hotel mattress before and this is during the dead of winter in the Bay Area haha and I'm famously cold ALL THE TIME!

That being said, I could overlook the mattress because of the OUTSTANDING customer service I received from Noah at the front desk. I called the hotel upset that I had forgotten my favorite thick thermal socks in the bedsheets. I must've kicked them off in my sleep and didn't see them when I checked out!

Instead of laughing it off, Noah took my concern of my missing socks, and made it his personal mission to find them! And he did! He called me back saying they were able to locate them and mailed them back home to me! Free of charge!

Thank you, Noah! And thank you, Holiday Inn Express!

The early morning, overnight staff and management are superior in service! I was having a terrible night from a bad experience with another establishment but this hotel re-established my confidence in humanity!
Thank you ??

The place is really clean and really relaxing place to stay stuff is really helpful and friendly

Enjoyed our stay very much. Very new location. Everyone was very friendly and helpoful

My second time visited here. Everything was nice as always.

Clean and quiet hotel
Good customer service
Spacious parking lot
Hot beverages available 24 hours

Great customer service , great location next to food and shopping . The rooms were nice and clean and I was able to get fresh towels upon request

From check in to departure four days later the staff welcomed us every time we entered and spoke nicely to us on each encounter. Great attitude exhibited by staff.

The room was excellent. Clean with a comfortable bed and all the expected amenities.

Hoopla opted not to leave a text review of Sunnyvale Hotels by IHG