Crowne Plaza Columbus-Downtown

Beautiful great customer service

quinn bridges opted not to leave a text review of Crowne Plaza Columbus-Downtown

Room appeared to be clean until I glanced behind the bed board. It was our last day so I didn't bring it up with the management. Another thing was the breakfast. They charged $24 for breakfast that usually is included in Best Western or similar hotels. For $24 I expected fresh bagels not frozen ones from the bag.
The last thing was the TV, huge but useless as it only worked with antenna. No cable and no streaming services.
However, hotel is conveniently connected to the convention center. But so several others.

C D opted not to leave a text review of Crowne Plaza Columbus-Downtown

If I could, I would give this place zero stars. The manager I encountered was simply awful. Rude, unkind and they nickel and dime you for everything. Be aware you'll face a $20 per night garage fee or a $35 valet parking fee. They also charge you a nonrefundable $50 fee per pet. No regard whatsoever for customer service. Simply awful.

Re: If I could, I would give ... Crowne Plaza Columbus-Downtown replied on Thursday, December 9th 2021

I am sorry you had this experience on your recent stay Mr. Miller. We aim to provide great customer service regardless of what rates or services you are using while staying with us, I am sorry that we couldn't meet your expectations. Juan P. Laginia General Manager

Awesome place to stay! Loved it

Re: Awesome place to stay! Lo ... Crowne Plaza Columbus-Downtown replied on Thursday, December 9th 2021

Thank you for staying with us Tamara! Juan P. Laginia General Manager

Distinguish!

Re: Distinguish! ... Crowne Plaza Columbus-Downtown replied on Tuesday, December 7th 2021

Thank you, I wouldn't call ourselves anything different! Juan P. Laginia General Manager

Paper-thin walls-I called the front desk to quiet the party going on next door. The person on the phone said that she would send someone up to quiet them, but nothing happened. I got no sleep on a night when I needed sleep. The location is great, the room is 2-3 star caliber, and I am tired and disappointed. Based on the price and the description, I expected better.

Re: Paper-thin walls-I called ... Crowne Plaza Columbus-Downtown replied on Tuesday, December 7th 2021

I am sorry to read about your experience Jennifer, I will share it with my team. Juan P. Laginia General Manager

Clean, comfortable & modern hotel. Felt safe as solo traveler. Room service needs to come by more often.

Re: Clean, comfortable & mode ... Crowne Plaza Columbus-Downtown replied on Tuesday, November 30th 2021

Thank you for staying with us and for your feedback Jesica! Juan P. Laginia General Manager

Geo P opted not to leave a text review of Crowne Plaza Columbus-Downtown