Courtyard Kaua'i at Coconut Beach

Beautiful resort with great staff. Rae, at the poolside bar and restaurant, was super nice to us!

Check your credit card statement after you leave!

I was very disappointed to see the hotel charged me more money than was listed on my reservation confirmation. They never emailed me a copy of my bill after the stay or notified me the price increased. When I called the hotel to find out why the difference I got the run around and was told to speak to a manager ...who was never available and never called me back. Very unprofessional in my opinion!! When I finally called Marriot corporate and they coerced a response out the manager, he told me it was because of taxes. Pretty sad they wouldn't just admit their mistake and refund the 13 dollars they over charged me on a single night stay that already cost $525!!

Would never go back to this hotel, dishonest and unprofessional management. Check your bill afterward if you do stay!!

I WANT TO ADD BASED ON OWNERS RESPONSE, I BOOKED THE STAY DIRECTLY THROUGH MARRIOT, NOT A THIRD PARTY. I EVEN STAYED AT ANOTHER MARRIOT RESORT ON THE SAME ISLAND DURING THE TRIP AND THEIR CONFIRMATION PRICE EXACTLY MATCHED THE PRICE THEY BILLED ME.

Re: Check your credit card st ... Courtyard Kaua'i at Coconut Beach replied on Thursday, December 16th 2021

Dear John, Thank you for reaching out. Please know that if you booked through a third-party site, certain taxes and fees are not added until your final bill. This fact is stated multiple times in the booking process. That being said, we apologize for any lapse in service that you may have experienced; our team will be sure to review your feedback with the relevant parties as we continue to improve.

Very sweet staff overall. Fast and welcoming service at the restaurant.Amazing pool and hot tub. Nice boardwalk. Convenient water fountain next to the entrance which helps reduce the plastic madness.

You pay top dollar for a resort just to find out that you have to pay 4 or 5 dollars for a coffee in the morning, or you can make the tiny little room coffee.the staff is not friendly. For a place called paradise the people that live here sure are rude don't waste your mo ey on this place you can do better for 500 a night after tax.place is a joke!!!!!!

Everyday is beautiful. No bad days

Re: Everyday is beautiful. No ... Courtyard Kaua'i at Coconut Beach replied on Tuesday, December 21st 2021

Dear Christopher, It was an honor to welcome you to Sheraton Kauai Coconut Beach Resort. On behalf of our team, we're thrilled you loved our beautiful beachfront property in Kauai. From delicious dining to spectacular views, we aim to deliver a memorable experience. We hope your adventures lead you back to Hawaii in the future so that we can host you again!

Recently renovated and still in pretty good shape. Staff friendly. Pool bar with good lunch choices. Several excellent restaurants nearby. Did not dine here but it does have a restaurant.

Re: Recently renovated and st ... Courtyard Kaua'i at Coconut Beach replied on Sunday, December 19th 2021

Dear Lawrence, We always appreciate hearing from our guests. It's great to know that our updated rooms and friendly staff impressed you. We're glad you enjoyed the pool bar, and we look forward to your next visit.

Very friendly staff who did everything possible to make our stay perfect. Grounds and facilities were clean and well maintained. Food and beverages are equal to the hotel as very well done. The breakfast menu is varied with traditional and local foods.

Re: Very friendly staff who d ... Courtyard Kaua'i at Coconut Beach replied on Thursday, December 16th 2021

Aloha David, Our team was thrilled to receive the five-star rating of your stay with us. When visiting beautiful Hawaii, there are no better accommodations than Sheraton Kauai Coconut Beach Resort. Amazing staff, immaculate property, and tantalizing food and beverages, including wonderful breakfast service, are all aspects our guests can expect to find when they visit with us. Please consider allowing us to host you again when you return to the islands!

For what it is and the price we pay, I am a bit disappointed. Many of the restaurants are closed. They had the wrong kind of room for us. Our keys expired the very next day, even though we are here all week.

On the positive side, the pool, hot tub, and best are amazing! The staff is very kind and friendly, if not exactly the most competent. Hopefully, the problems are pandemic related and will improve in the near future.

Re: For what it is and the pr ... Courtyard Kaua'i at Coconut Beach replied on Wednesday, December 15th 2021

Dear Stephen, We are elated that you were able to enjoy our relaxing hot tub and amazing staff. They will be delighted to be recognized for their hospitality. However, it appears that you were unable to enjoy some of our other amenities. The current climate has impacted some services and we try to notify guests of this prior to their arrival. We apologize for any inconvenience this may have caused. Nevertheless, we would love to welcome you back again soon.

Amazing view from the room. Hotel was very clean and well maintained. The pool area ambiance was awesome especially after sunset. Food was okay at the restaurant crooked surf. Very well located to the beach and also to the Kapaa downtown.

Re: Amazing view from the roo ... Courtyard Kaua'i at Coconut Beach replied on Saturday, December 11th 2021

Dear Phani, Thank you very much for the excellent rating of your recent visit to Sheraton Kauai Coconut Beach Resort. We're very glad to hear you thoroughly enjoyed your time with us. Beautiful views, outstanding ambiance, and a perfect location close to the beach and downtown are all aspects our guests can expect to find when they visit with us. It would be our pleasure to host you again should your travels bring you back to lovely Kapa'a.

Great location

Re: Great location ... Courtyard Kaua'i at Coconut Beach replied on Saturday, December 11th 2021

Dear Tracy, We're proud to boast a spectacular location on the gorgeous shores of Kapa?a, and we're so happy you loved it! Hopefully, you had everything you needed for a fantastic vacation at Sheraton Kauai Coconut Beach Resort, and we wish you all the best until we meet again!