Candlewood Suites Tuscaloosa

If this room wasn't booked through work, I would have stayed somewhere else. 1st minor things, in the shower the water sprays everywhere very easily, gotta make sure your curtain doesn't slip at all or you'll flood your bathroom. The fridge sometimes makes a small tapping sound which is creepy in pitch black. The evening front desk person often is just hanging in the lobby watching TV with I'm assuming a boyfriend. So my bigger things. They started renovating, which is great long term but as soon as they started I started seeing a couple roaches in my room in the bathroom. Told front desk they offered to spay, not offer change rooms or anything. Then instead of renovating when people are up for the day, they start renovating at 650/7am. So as your sleeping for work, you have banging that shakes the room, drills, Saws, scraping, all kinds of super loud sounds so that sleep is impossible.

Re: If this room wasn't booke ... Candlewood Suites Tuscaloosa replied on Friday, December 17th 2021

Hello Kimberly Thank you for your recent stay with us and your honest feedback. I am saddened to hear that your experience with us did not meet your expectations. We will be undergoing a complete refresh of our property so there will be a lot of fixtures that will be changed completely out during this time . As far as the renovation noise, we have spoken with our contractors and have a strict work schedule for them from 8am-4pm every day. It's very important to us that our guests get a good nights' rest, so please accept my apology that you didn't get the rest you deserved. We appreciate your valuable feedback as it allows us to hone our operations. Thank you for taking the time to write a review. Sincerely, Taylor Duncan, General Manager

Andrew Garner opted not to leave a text review of Candlewood Suites Tuscaloosa

This experience started off on the wrong foot. I made a reservation online using the IHG REWARDS CLUB APP. The day I was traveling to the hotel, I received a call that my reservation would be cancelled because my card was declined. I ended up having to pull over in order to provide a new card to hold my reservation. When I called the card company to determine the reason my original reservation was declined, the card company stated that the hotel incorrectly entered the expiration date 3 different times when attempting the charge for the reservation. I even verbally provided the information over the phone, & it was still entered incorrectly.

This was a temporary hindrance to my travel, as I had to pull over at a safe location in order to provide the correct information to maintain my reservation. This was all because of a clerical error that was no fault of my own.

Once I arrived to the hotel, the clerk was extremely helpful & apologized for the inconvenience of the card issue. The room was clean and comfortable, as well as being a convenient location. I would stay again, however I will definitely make sure that the hotel confirms the correct information on file prior to traveling.

Re: This experience started o ... Candlewood Suites Tuscaloosa replied on Sunday, November 14th 2021

Thank you so much for your review of our hotel. Please visit us again soon!

Cory Owens opted not to leave a text review of Candlewood Suites Tuscaloosa

Taylor and the entire team always take care of my group with care and professionalism. The rooms are clean, spacious, and well maintained. I highly recommend this location.

Re: Taylor and the entire tea ... Candlewood Suites Tuscaloosa replied on Wednesday, October 20th 2021

Thanks for the kind words!

Staff was easy to work with. Rooms were great. Would definitely use them again.

Re: Staff was easy to work wi ... Candlewood Suites Tuscaloosa replied on Wednesday, October 20th 2021

Thanks for Sharing!

Our company has had business in the area recently, and the personnel at this hotel have been more than hospitable in assisting with our hotel needs. They have made the process so easy for us. Thank you to Taylor and the team for all of your assistance!

Re: Our company has had busin ... Candlewood Suites Tuscaloosa replied on Wednesday, October 20th 2021

Thanks, we appreciate the feedback!

Nice rooms with kitchen and all the stuff you need for cooking. The fridge is noisy and I could hear the steps from people of the upper floor. Quality of the building itself is ok. Bed is fine, nice TV and good Internet.

Compared to US accomodation, this hotel is good. Compared to EU standards its far below average for this price. No free water bottles in the room.

The kitchen makes the difference!!! ?

Re: Nice rooms with kitchen a ... Candlewood Suites Tuscaloosa replied on Monday, October 11th 2021

Simon, Thanks for sharing your feedback with us. We will take a closer look at the fridge in your room. I am sorry for ay inconvenience. Chris Pereira

Brian Greene opted not to leave a text review of Candlewood Suites Tuscaloosa

Samantha Stefan opted not to leave a text review of Candlewood Suites Tuscaloosa