Best Maids

Samantha Perry opted not to leave a text review of Best Maids

I haven't gotten any service yet.

Change time with little notice. Was supposed to have cleaner today. They were late and parked blocking driveway. When I complained and said I wouldn’t use the again they pulled the cleaner. Not very professional and claimed that I was not telling them they issue.

Dianna from Best Maids was very thorough and meticulous. She had a very pleasant and easy demeanor. We would be thrilled to have her back again.

Outstanding cleaning and very hard worker. My house has never looked better

I have been a client of Best Maids for almost 4 years. Up until this year we had virtually no problems. But their new general manager, Jocelyn, is the rudest and most unprofessional person I've dealt with. On two occasions they have cancelled service with no notice and on 2 separate occasions (today being one of them) they have claimed to be at my home (I work from home, btw) to clean and never showed but wanted to charge me a fee. They CONSTANTLY change their arrival times from morning to late evening due to staffing issues. I've been flexible as I often can make it work but to lie is an entirely different story. Today, when I asked to speak to Jocelyn's manager she informed me that there was no one above her and that she didn't appreciate me questioning her. So as opposed to continuing to questioning her terrible customer service and scheduling policies, I just cancelled my services at both my locations. As a business owner myself, I understand that COVID has caused businesses to be short-handed but there is never an excuse for poor customer service. Do better.

Dominique P. opted not to leave a text review of Best Maids

Megan Hewitt opted not to leave a text review of Best Maids

Nurhan is the best ! She not only pays attention to detail she is very accommodating and quick to respond if you have any questions or need a few other things done. She is very thorough.

Benjamin Villafane opted not to leave a text review of Best Maids