Upstairs Downstairs Cleaning Service

They were late, spent only a little over an hour cleaning, scratched my original 66 year old hardwood floors, left some sort of nasty residue in the bathroom sink, poor job dusting. I think I can hand buff the scratches out of the floor, but it is still upsetting.

Re: They were late, spent onl ... Upstairs Downstairs Cleaning Service replied on Friday, October 21st 2022

Hi Missy, we appreciate your honest feedback. We are sorry to hear that you weren’t happy with our services. We would like to apologize for our less-than-satisfactory performance. Thank you for letting us know about this, your feedback helps us get better.

My husband and I called your place. The lady who took are information was very nice. We had a lady by the name of Stella come to clean. She was very nice, clean appearance and was prompt. We had her twice, each time for 2 hours at $115.00. After the second time, we decided to no longer have her. The second time, she should of worked 3 hours because it was a month later. She needs to put a little more elbow grease into her cleaning. Hope she will try and do better if there were any other comments related to ours.

Re: My husband and I called y ... Upstairs Downstairs Cleaning Service replied on Friday, October 21st 2022

Thank you for your kind words, Enid. We appreciate your honest feedback! We put great importance on the quality of our services and the satisfaction of our customers. We will look into this matter and do better next time. We hope you will choose Upstairs Downstairs Cleaning Service again in the future.

I needed to have a move-out clean of my parents' home. They had been elderly and had only had some light housecleaning in some areas for a number of years. Then the house sat empty for a year. So, the house needed some good deep cleaning. The two ladies who came to do the work were very efficient and hard-working. They did the base 2.5 hours and then we added one more hour to finish the job. They didn't take any breaks, they worked well together, and they did a very thorough job in the 7 rooms and 1.5 baths in the time they had. I was very pleased and would highly recommend Upstairs Downstairs in Elmhurst based on this experience

Re: I needed to have a move-o ... Upstairs Downstairs Cleaning Service replied on Friday, October 21st 2022

We are so glad to hear you had a wonderful experience with us. Thanks for sharing your review with us and the community!

Cleaners do not clean shower tile effectively and have caused bleach stains on our hallway carpet

Very clean and hard working. We love their flexibility and good work.

Disappointed in service, and will not use again.

I have used them on and off for the last 6 years. They always work hard to accommodate my needs, even my short notice requests! Their price is very competitive and their work is very good. I will be moving to Elmhurst but am happy to find out they service that area too! Thank you Linda for your help!

The cleaners are very thorough and do a great job.

Excellent service. Good about looking for ways to improve. I started with a team of two and currently have just one . . . love Marieta!

Cassie Horvath opted not to leave a text review of Upstairs Downstairs Cleaning Service