AM/PM Heating And Cooling

I was put in contact with AM/PM through my home warranty service and am so happy that they are the contractor for heat pump issues. I worked a lot with Deseree and she was always pleasant when I called to check in on the status. She went above and beyond when our home warranty refused to fix a broken motor that was previously replaced with an after market model- convincing the home warranty company to pay for the fix! Greg came out last Friday to replace the motor and it has been working perfectly ever since then. Thank you for all of your help!! 10/10 would use again.

This was the first time I used AM/PM and I was thoroughly pleased! Chris Beeman was very helpful and explained what they did to service my system. Additionally, he made a great suggestion to install a temperature-controlled attic fan to improve our A/C performance in the summer.

AM/PM Heating and Cooling recently installed a new heat pump system in our home. They were prompt, courteous and very professional. We are VERY pleased with their service and the new heat pump! Thanks Gary and crew!

Everyone at AM/PM did an outstanding job handling every aspect of our heating system needs. The were knowledgeable, professional and very friendly. John the installer gladly answered all of my questions about the new system. I would highly recommend them.

I am very greatful that my 2-10 home warranty service called am/pm heating to do my service call when my heat pump wasn’t working right (Barely any heat)
I was called by the home warranty company on Monday and was told that it would probably be 4 days before an approval to do the fix. I let them know that the only heat we had was a pellet stove that only heated part of the house. He said he would try to cut the approval time down to 2 days.
On Tuesday I called AM/PM and the wonderful young lady (I wish I wrote her name down) in the office said that she was trying to get the home warranty company to let them install the parts she located at a nearby supplier instead of ordering through the HW’s usual supplier that usually took 10 days to ship in. My electric furnace is very old and located in a bedroom closet so parts aren’t readily available. She called me back 2 hrs later and let me know that she was able to talk with the Liaison for the 2-10 HW company and had got the approval to use the local parts and were able to come the next day on Wednesday and did the needed repairs. So instead of having to wait a possible 13 days I was able to have a working furnace the next day!
The Am/Pm technicians were great, cleaned up the mess and took the trash with them. I now have a lovely warm home!
Am/Pm went way out of the way so we could be warm. I am so greatful that there are individuals and company’s that go beyond doing a job to caring about people.
I can highly recommend this company!

If I could have left 0 stars, I would have. This is the worst company I have ever delt with! These people are ridiculous! I scheduled an appointment with them between 10:30 and 11 and no one showed up. When I called in the dingbat receptionist couldn't figure out who I even was and then turned it around on me stating that he was there, but early and couldn't call because he left his phone at another call. None of which was my fault. Long story short, the lady on the phone was a complete waste of space. She ended up telling me to call another company and then hung up on me. Worst. Company. Ever! So now I'm stuck in the freezing cold and left high and dry from this pathetic excuse of a so called company. Beware!

Re: If I could have left 0 st ... AM/PM Heating And Cooling replied on Friday, December 29th 2017

The technician was at your home as scheduled. You called the office and you were told the technician was there as scheduled and you proceeded to argue with the receptionist. Sorry you are cold but maybe if you would answer your door, and not yell at people you would get the service you feel you deserve. We have been is business for a long time and we are not perfect but in this case I am sorry but you are wrong. Have a Blessed Day.

The whole staff is very friendly and they know what they are doing. I highly recommend there services. They are very professional.

I contacted AM/PM a week ago. The week before the hottest week of the year because my AC unit died. The soonest they could schedule to come out and give me an estimate was the following Friday. 9 or 10 days later. They had a sale going so I wanted to give them a chance. I had scheduled estimates with a total of 9 companies and they were the last one on my list. They called me Friday morning to ask me if they could reschedule the estimate. They gave me some story about how they had some senior citizens that needed emergency repairs today.
Now don't think me heartless towards seniors, but either they were flat out lying about why they couldn't come out, or they are so poorly setup that they have the same people doing repairs as providing estimates.
None of the other 8 companies that came out worked that way, every single one sent out a person whose sole dedicated job function was to provide estimates.

I would never ever call these people for service again.

Re: I contacted AM/PM a week ... AM/PM Heating And Cooling replied on Tuesday, June 9th 2020

AM/PM Heating & Cooling is owned and operated by family. We pride ourselves in being a small company and as such we all wear more than one hat. We are typically the most reasonably priced as a result. Thank you for your feedback and we hope your equipment replacement went well.

All around a good company. There were some problems with the install but those were remedied quickly. Good price and prompt service.

Worry free estimate, removal and installation. Throughout the entire process AM/PM was professional and easy to reach via email and phone. Their bid was the most competitive out of five companies and AM/PM was able to schedule the work within a few days instead of months out like the other guys. Highly recommend working with this company for your HVAC needs.