AM/PM Heating And Cooling

The contractor was very professional. Arrived on time found the problem and came back the same day to fix the isuue. Will recommend this company!

very thorough and friendly tech. explained things clearly and was concerned enough to insure that a repeat of the call is avoided if possible.

We've used AM/PM Heating & Cooling twice, and both times it was a great experience. The representative was efficient and honest. He explained clearly what the issues were, what are options were and associated costs. He was an excellent representative for the company. We will certainly continue to use them when needed!

Very responsive, competent and friendly. They have been servicing my 20 commercial locations for many years now. And I'm not easy to please!

ZERO STARS but GOOGLE won't let me do less than 1. One of the worse companies I have ever dealt with. They were hired through our home warranty company in January 2017 to put in a new heating system. And can you believe, it is the end of March and it is still not done. They schedule appointments and don't show up. The installation is done improperly per the owner and parts needed for the system were thrown away! Apparently - the owner has time to go on a Disney Cruise but not attend to customers and to work he obligated himself to and even when reminded can't bring himself to just apologize and admit that he made a mistake and own up to it. The communication from their company is horrid - no one - even the owner - remembers what they say, do or what is going on. Even the owner commented himself on more than one occasion that the unit was not installed properly and there were issues - have they been back to rectify this NO! Even after several times that I, as the customer, have reminded them. They conveniently never remember about what they previously said or did. And but for me following up on them completing the job that they were hired to do, well - I would like to say it's done - but again - it's not. It has now taken me filing a complaint with the Home Warranty Company - and thank god we have them because if it wasn't for them - we would be on our own dealing with this Horrid Company! So take my advice, stay far, far away from this company - they don't care about their work, they don't care about their customers and they apparently could care less about being a successful and reputable business.

The technician, John Gunsch, remember that name. Amazing, friendly ,understanding and so personable. AM/PM is always the way to go when your looking for not only knowledgeable, but compassionate people in a company. As a new home owner, we were frustrated with the system of "insurance companies" etc. But we are happy with our service, 5 stars!! You are all so amazing. From the phone call to scheduling to service. Thank you , thank you, thank you. -From our family

They were the contractors our home insurance picked. They came out quickly but then when our heater was out but was so booked they couldn't get a new part and have it installed for 6 days. They gave me the option of getting the part myself and installing it myself then they would come back out and still charge me. Nice guy but seriously unacceptable service.

This is such a personable company. John went above and beyond these past few days. He waited 2 plus hours in traffic to get the ac part so that he met his original deadline. Thx for all your hard work. The misses and I sure do appreciate it!!! Highly recommend this company!

Our furnace went out the night before last. Of course it was the coldest night of the year and I didn't have any electric heaters. We were contacted the next morning by AMPM. The technician showed up by 12;30. He coordinated the problem with our landlord, who told him to replace the unit as soon as possible. The technician, Mike, asked us when we would like him to come over, and we asked if 7:00 the next morning was too early. He said that would be perfect. He also asked us if he could drop an electric heater by so we wouldn't freeze that night, which he did!

He showed up exactly on time. He had the old unit out within 30 minutes, left and picked up the new unit within an hour. It took him (and Chris) several hours to finish, but the end result was a beautiful installation.

I will recommend Mike and Chris from AM/PM Heating and Cooling to anyone with HVAC issues. Thanks so much!

My furnace broke and it was very cold outside. Normally I do my research to find a company but this time I was in a bind as my family needed heat turned back on. Greg at AM/PM has a full understanding of this and has no problem exploiting you for it. I will give them the a compliment that they were able to make it to my house the same day I called when none of the other companies could. That really should have been my first warning sign that a HVAC company could squeeze me in. They set me an appointment for 12 to be out. At 11:55 Greg called to let me know he was going to be running late and should be there by 1:00. He finally showed up at 2:00 not the biggest deal as I'm sure winter is a busy time but again this should have been another warning sign. He popped up in my attic looked at the control board that had a self diagnosing LED light and said the slow blinks meant my fire rod needed to be cleaned. He pulled it out wiped it clean and away the furnace went. He the. Asked for my credit card information and told me they would send a bill. This again should have been a warning sign. Many tradesmen will have the office take care of the billing later that day but will give you an estimate. He left my house a half hour after he arrived at 2:30. Two days later my phone alerted me to a $240 charge on my credit card. When I called to get an explanation as to how the charge got so high for a visit that took less than an hour to complete including drive time, I was yelled at by the lady who answered the phone. She wanted me to understand that they needed to make a profit and be able to cover business expenses. She then slammed the phone down and hung up on me.

To make things better they then sent me a "hey screw you, your thinking is wrong" letter. Feel free to look on Yelp you'll see it there. It's comical how bad their idea of customer service is.