Toro Road Runners Richmond

Ben was ggrat towing me today

Wish there were -0 stars. Called them for a tow from Novato to Richmond. They said $300 Flat fee for a Flat bed. We were very specific about needing a FLAT BED. Spent 10 minutes on the phone with a non knowledgeable person about tows trying to explain why we needed a flat bed. Tow truck gets to the towing place and arrives in a NON FLAT BED. After we were specific about needed a FALT BED! Driver gets there and says he needs to charge $380 bc he needs special equipment, we call them back to get a discount bc it wasn’t our fault at all for their mistake and they tell us we either take the tow or wait two hours for a flat bed. Which was never specified or explained to us in the first place they told us a flat bed was ready in 30-60 mins. The person who we tried to speak about didn’t even let us talk and said “if you are trying to get a discount it ain’t gunna happen so you either take the tow or cancelation fee will be applied” rude and not professional in so many ways. DO NOT HIRE THEM FOR YOUR TOWING SERVICES. IMAGINE BEING IN A CAR ACCIDENT STUCK WITH HOSPITAL BILLS AND THESE PEOPLE LYING AND CHARGING YOU EXTRA FEES WITH OUT BEING ABLE TO PAY RIGHT NOW. They sucked. So dissatisfied and disappointed.

A friend needed some assistance so I called the tow company

Arrived on time. Very efficient and knowledgeable. Professional from beginning to completion of task. Rate was reasonable Would use again, no question.

Fastest to respond whenever I need assistance and I'm close to home. Awesome operators and technicians. Will always suggest their service to people.

The call operator was incredibly professional and the driver was great and kept me in the loop on an eta. Handled my car with care as well.

Martin c very helpful and professional got to me fast.

Martin c was very helpful and respectful amazing job

Martin.c The guy who came to help us was great, solved the problem with the car battery really efficient. Would recommend if you have a dead battery or need replacement.

I had an issue with my car running out of battery while waiting at the vet. I found this company on Yelp. They arrived fast and Martin was very helpful in getting me back on the road. Thanks!