Thompson San Antonio Riverwalk

Medicore service and they downgraded us to a small room since the ac was broke.

Re: Medicore service and they ... Thompson San Antonio Riverwalk replied on Tuesday, December 21st 2021

Moe, we sincerely apologize for the experience you had. Please let us know the best way to contact you to make this right.

I'm the connoisseur of hotel customer service. This place is not only beautiful but centrally located and the customer service at check in, housekeeping, maids and waitress were all EXCELLANT. Food was fresh and very very good
The manager of the front desk and his staff at checkin and checkout again were personable and courteous.
I will definitely be back 1x a month for business. Thank you very much!. LISA PATIDES- IGX LABORATORIES.

Re: I'm the connoisseur of h ... Thompson San Antonio Riverwalk replied on Tuesday, December 21st 2021

Hi Lisa, thank you so much for sharing your experience! Our team strives everyday to provide excellent customer service. We look forward to your next visit.

During a recent stay in San Antonio, I selected the new Thompson hotel in downtown San Antonio for my 3 night stay. The hotel is very well done, with comfortable, luxurious rooms and a nice location near the San Antonio river. The staff is very friendly and greeted me cordially as I checked in. I had a wonderful breakfast 2 of the mornings in the Landrace restaurant with a table overlooking the river. Breakfast was really terrific and the staff was very attentive. I ordered room service one night. The selections were minimal and I ordered a wonderful burger and fries.

Most everything at the hotel was outstanding, but I do have two areas I was very displeased with. I fully realize this is a brand new expensive hotel and the have to pay for it all. Caveat Emptor! First of all, the room service arrived with a detailed bill for me to sign. I had an exhausting day and I knew my small appetizer, burger and glass of wine was about $50 and I wanted to make sure the wait person received a proper tip. I added a $10 tip to my bill. I checked the detail of my bill the next day on the TV screen in my room and was very surprised to find out Room Service had already automatically added a gratuity line to my dinner of $11.88. Of course, the delivery person said nothing as I added an additional $10 for the service charge. The total of my room service meal came to $81.32. The burger was excellent, but I couldn't get the BAD TASTE of all of the charges for the simple delivery. (Delivery charge $4 + automatic gratuity $11.88 + my mistake of adding the $10 tip=$25.88.) There should NOT be a "tip line" on the bill if the hotel is already adding a 24% gratuity charge! Next time I'll ignore the convenience and go out to dinner, no matter how tired I am!

The second item which made my blood pressure rise substantially was the valet charge. There is no reference to the pricing on the Hyatt website. Only the simple statement: "Enjoy valet parking at our hotel." Well, I don't expect valet parking at a downtown hotel to be free, I do expect it to be "reasonable". I mean, I would expect a high price in a major city like NYC, San Francisco or Chicago, but NOT in San Antonio. The daily valet charge was $49 per night! ($53.04 with tax + cash tips for the valet each time I had to drop off my car and retrieve it.) I used it once a day to retrieve my car and once at night to park my car overnight. Lastly, I did search around for a nearby public parking garage after realizing the exorbitant valet fee, but didn't find any in this part of the north downtown area.

Despite this being a lovely hotel and great addition to downtown San Antonio, I don't think I will have a repeat visit to this location. Again, warning to all,..... buyer beware!

One of the best hotels I've stayed in. The hospitality and vibe was great. Water dispensers on every floor plus Granny Smith apples. Highly recommend. Will stay here again!

lunamOnTv opted not to leave a text review of Thompson San Antonio Riverwalk

This place is so breathtaking, the food is phenomenal, definitely a must go experience!

Easy, affordable valet parking.

They damaged my car, and are trying to say it came in that way but are unresponsive to produce the video evidence I have asked for. It's an $80k car, I don't need spare change to fix it, but do expect them to take responsibility like a respectable business. n addition LAZ Parking not taking responsibility, the hotel also does not try to help or assist in the matter, specifically their front office manager Adam. Do not stay here!!

Update 12.4.2021: Stayed here overnight for my wifes Birthday! Staff was professional as can be, hotel experience was top notch, pool was awesome and fun (Yes, Dec. 4th and we used the pool, it was also a heated pool!), Skyline Suite and patio overlooking pool/downtown was great, my wife had a fantastic birthday experience! Hand dinner, breakfast and burnch with 13 guests! Service was excellent! Look forward to our next stay.

Thank you Thompson Staff and Hyatt! ?

Just opened! As a Hyatt member I had to check this new hotel out! Gorgeous design, high end interiors and the bar has every Japanese Whiskey I love! 5 PLUS stars!

Re: Update 12.4.2021: Stayed ... Thompson San Antonio Riverwalk replied on Tuesday, March 2nd 2021

Joseph, thank you for sharing your review. We hope you visit again soon!

Daniel Bryant opted not to leave a text review of Thompson San Antonio Riverwalk