Reborn Renovations

I would not recommend using this company. I was looking to renovate my condo and after scheduling an in-home consultation on April 15 I was advised by Sales Manager Bob Weir that I would be contacted the following Monday with pricing estimates. I have yet to receive any communication from Bob or any other representative from Reborn. It has been close to two weeks since the initial consultation. I would not trust them to complete work on time if they are unable to send pricing estimates. I am extremely disappointed in this company and their lack of professionalism.

Response to Reborn Renovations comments.

I ultimately received pricing estimates 13 days after my initial in home consultation after the Sales Manager advised it would take less than one week to provide the estimate. This is after he showed up late to the consultation. I was waiting for a call to discuss the estimate but never received any communication from this company. Frankly, this has been a horrible experience.

Re: I would not recommend usi ... Reborn Renovations replied on Tuesday, May 19th 2020

Micheal, your estimate was sent within 9 days from our initial meeting to the email address you provided. We feel this is a reasonable timeframe considering there's limited staff with some of our suppliers during this pandemic. Perhaps you didn't receive the estimate and a follow up call on your behalf would have been more productive then jumping to conclusions and submitting this harsh review. We like to give customers some time to digest their estimates before following up. We were under the impression you were reviewing things. We wish you the best and thanks for considering Reborn for your renovation project.

I am happy to share a positive review of Reborn Renovations and would recommend them to others!

Re: I am happy to share a pos ... Reborn Renovations replied on Tuesday, May 19th 2020

Thanks so much for your review. We enjoyed working on your project and we hope to work with you again sometime in the future.

Unbelievable service and quality. Without a doubt exceeded expectations. Jeff and the team at reborn were more than what I expected. I’ve seen other finished work and without question the best quality you can ask for

Re: Unbelievable service and ... Reborn Renovations replied on Friday, January 31st 2020

Thanks for sharing your review. We're glad to hear we've removed your worries about renovating. Jeff will be thrilled to hear your happy with the job he did. Please don't hesitate to call us again down the road if we can be of service.

Reborn Renovations is a great company to deal with. They make sure that you are happy with their work. In 2013 we had a big kitchen reno. We later had an issue with some of the work and they came back and repaired it 7 years later. Nice to see that there are businesses that take such pride in their work and that have such integrity. Thank you Reborn!

Re: Reborn Renovations is a g ... Reborn Renovations replied on Wednesday, January 22nd 2020

Thanks for taking the time to submit this review. We truly care about looking after our clients, even after the renovaton's complete. Our potential customers dont get to see the time and effort we put into looking after our past clients so we truly appreciate you sharing this review with everyone.

I had been looking for a company to build two vanities for my new home and after some searching i went with Reborn. I cant say enough how happy i am with that decision. The product they delivered was top quality and the experience was quite enjoyable. I would highly recommend reborn to anyone i know. After my experience with our vanities and seeing their design centre and their commitment to a high level of customer service i will be using them for my new custom kitchen as well!

Re: I had been looking for a ... Reborn Renovations replied on Wednesday, January 22nd 2020

Thanks for your review. We're glad to hear you still love your bathroom vanities!

Scheduled an appointment with Reborn for a quote respecting remediation work in my basement following a sewage backup. Appointment date comes and no one shows up. After I reached out to their agent to follow up and see if he was still planning on attending, he advised that he had to work late the night prior, apologized and asked if we could reschedule to the following day, which I agreed to.

The appointment time for the following day comes and goes and, sure enough, another no show.

We never received the simply courtesy of a call, e-mail or text from anyone at Reborn advising that they were no longer able to make the appointment and I ended up wasting four-hours over two-days sitting at home and waiting around. Highly unprofessional and it's hard to trust Reborn with performing any actual 'work' given that it is apparently too onerous an obligation to comply with a simple appointment or, at the very least, contact a prospective client and give them some notice of the fact that they will not be attending as scheduled.

Re: Scheduled an appointment ... Reborn Renovations replied on Wednesday, January 8th 2020

We understand your frustration and agree that Jeff’s no-shows are unacceptable, which is very uncharacteristic of him. Jeff does not usually attend initial meetings or provide estimates, especially when he is over loaded covering vacations, but due to his vast experience in scopes like yours we thought it would be a good idea to have him meet with you instead of our regular sales rep who was away. We have spoken with Jeff about this and he has expressed his sincere apology. He says he has tried to reach out to you in an attempt to make things right. If you prefer not to deal with Jeff, our Operations Manager also has extensive experience in restorations, and he is more than happy to come and meet with you. If you’re interested in having him come out, please send an email to [email protected] and he will arrange to meet with you right away. Again, we are very sorry to have wasted your time. As you can see from our other reviews, this is not the way we conduct our business. We hope to hear back from you so we can make things right.

This is our second project with Reborn in 6 months, a complete renovation of en-suite and powder room. We have done all 3 bathrooms in one year, all by the same project mgr, Nathan Thormoset. He is accountable, meticulous, competent and such a gentleman. You can trust him to watch for issues, problem solve and be on top of all coordination and mid stream changes. We have lots of questions and interesting add-ons, but he managed to find options and creative solutions to meet our needs. Frank and George totally impressed us with their trade skills, problem solving abilities and professionalism. They are always on time and quick to explain, busting a lot of trade myths and solving our space and plumbing issues with precision and experience. Kevin the electrician is honest and efficient, totally flexible to adapt to our changing needs as the projects progressed. Love the product selection with Danielle and Don. The team has such an artistic eye and a mind for details, we are very happy with the beautiful end results. With the best warranty in the industry, all our projects on time and within budget, Reborn will always be our top choice for any home renovation projects.

Re: This is our second projec ... Reborn Renovations replied on Tuesday, December 17th 2019

Thanks for another great review Kathleen. We honored to receive your repeat business. Your renovations all turned out awesome

Great team with streamlined processes from initial vision to the finished product. Our project manager Frank was very attentive, great to work with and a great line of communication throughout the renovation. Frank always ran any potential changes to verify input. Great renovation all around, spectacular end result. The company will go over and beyond to keep you happy. The use of the app Buildertrend also help me keep track of the phases of renovations and costs. Keep up the great work and would recommend again!

Re: Great team with streamlin ... Reborn Renovations replied on Friday, November 22nd 2019

Thanks for your review Matt. Your bathroom renovation turned out amazing and everyone involved with your project loved working with you as well. Please don't hesitate to contact us if you require anything else in the future. Thanks for your business!

Our original intent was to find a reputable renovation company to repair damage of our main floor caused by an upper level water leak. We decided to go an extra couple steps further and renovate the entire main floor including kitchen, hallway and living room.

After extensive research online, we decided to go with Reborn Renovations. The team at Reborn were very easy to work with and they were straightforward/upfront from beginning to end. Keeping in eye on the bottom line - we were pleased with their flexibility for ourselves to do our own demo and sourcing some of our own renovation items for example a large garbage bin in the front yard (among other things). Their willingness to negotiate all items of the renovation made us feel comfortable from the beginning. The team was very professional and very good at addressing any concerns or changes we brought forth (at any point along the way).

We are extremely pleased with the outcome and results of the renovation. Our house is stunning! They have a crew of amazing tradespeople, and it seems they hire only the best. There were some (very) minor deviations along the way which Reborn addressed and fix immediately - without cost to us, and in fact always for the better! We can’t stress the professionalism enough. Customer satisfaction is priority #1 to them. The only recommendation of improvement we would note - is the timeline of the interior decorating – which was several months in length, which felt too long. Understandably – there were a lot of (decorative/furnishing) items which required special ordering / back ordering and there was some vendor delay – but this needed to be slightly better communicated. However, if you see the photos (Crestmont Kitchen and Main Floor Reno) it was worth the wait and Danielle’s expertise, style and skills are second to none.

Reborn always made themselves available and were always accommodating to our schedule. The collaboration, open and honest approach with this company was top-notch. We would not hesitate to recommend them for any size of job; you would be in very good hands.

Thank you Reborn!
Sincerely,
Mike and Sophie

Re: Our original intent was t ... Reborn Renovations replied on Monday, November 11th 2019

Mike/Sophie, Thank you so much for taking the time to write such a detailed review! Our entire team loved working with you guys and your main floor / kitchen renovation turned out amazing. We also really appreciate you allowing us to showcase your renovation is this video: https://www.youtube.com/watch?v=8O4C6p4KH-g Thanks again and please don't hesitate to contact us if you require any additional work in the future.

We are so happy with the final product of our Kitchen renovation. Our project manager, Chris was easy to work with and always responded quickly to our questions and concerns. All the trades that worked on our reno were professional and easy to get along with. We love entertaining our family and friends in our new kitchen and sitting around our fabulous island. We are very happy that we chose Reborn to complete this project for us. It was a great experience.

Re: We are so happy with the ... Reborn Renovations replied on Thursday, October 3rd 2019

Thanks you for your kitchen renovation review! We're glad to hear you're using your new space and it's definitely amazing for entertaining friends and family. We will pass your kind words along to everyone involved with your renovation. We really appreciate your business and your time spent writting this review for us.