FIAT of Huntsville

Aretha was amazing! she literally found me exactly what I wanted and worked very hard with me to make sure I got it!!! I am so happy with my purchase, thanks so much for all your hard work!!

Took the car in I've had for 2 weeks because of a caution light on a friday. Said it was a module. Brought it back on Monday and it didnt get looked at till Thursday which they said it was rest. Drove it home and the lights back on. I called everyday for a week and everyday no return call or they called me someone else name. total gaggle for me to get my new car back the same way I gave it to them. Broke. Week with out my car for nothing.

Re: Took the car in I've had ... FIAT of Huntsville replied on Thursday, February 18th 2021

We apologize for the inconvenience, if you could please reach out to us by calling 256-864-7448 so that we can better assist you with your concern and reason for the review you have left us. We strive to learn from mistakes that we may have made so that we can provide a better experience in the future.

Ian (Salesman) and Rob (Manager) are AWESOME! I had some pretty specific requirements for financing and they worked hard to make it happen. They also did not get upset or unpleasant in any way when I walked away from the deal and took a day off to run my numbers. I highly recommend you ask for them!

Re: Ian (Salesman) and Rob (M ... FIAT of Huntsville replied on Thursday, February 13th 2020

Thank you so much for your business, Elizabeth! We were happy to get you taken care of!

Awesome place! I love my new Alfa Romeo!

Julie is the best sales rep ever. Tell her I referred her to you!

I was told that it would be 5 days before they could look @ my car. I made the appointment & drove an hour to get there. Once there I was told that it would be a minimum of 48 hours before they could get to my car &, I had to leave my car with them until @ least then. I decided to go somewhere else.

Matthew Birch opted not to leave a text review of FIAT of Huntsville

Great parts dept. Lousy service dept and sales room

Slow service, bad communication. Previous experiences were very good, but this time I waited half an hour to be told the car I wanted had already been sold and that the nearest comparable vehicle would cost an additional $5,000.

Also tried to pressure me into using their financing instead of the credit union I know and trust. My wife and I were very disappointed.

Re: Slow service, bad communi ... FIAT of Huntsville replied on Wednesday, February 26th 2020

We apologize for the bad experience. We try to give all of our customers alternate options when a vehicle the are seeking is unavailable. We look to explore all options and leave no some unturned in order to help and save you money.

Not very helpful

Re: Not very helpful ... FIAT of Huntsville replied on Thursday, February 13th 2020

Rick, We apologize that you didn't have a better experience with us during your visit. If there is something we can help you with, we love the opportunity to get you taken care of.