About EcholoN
The signpost in the solution range for holistic service management.
Affiliated in 1999, the Group is now one of the major service management providers on the German market. We can draw on a wealth of over 20 years of experience in service management.
Today there is the EcholoN consortium with over 100 active EcholoN supporters in three countries as a strong partner for all companies. Through our nationwide network with high flexibility and customer advice from our specialists, we offer a wide range of services for our customers.
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Services EcholoN Offers
EcholoN offers a range of products and services designed to provide customers with efficient and customer-oriented services, support and customer care. Its modular design enables users to customize their processes without coding and remain update-friendly. The suite includes ticket systems, helpdesks, service desks, customer service systems, field service management solutions, IT service management tools, service management systems, emergency management tools and quality management software. It also features clients for Windows or web-based access as well as mobile apps for Android or iOS devices; service portals for user self-service; UCC reachability solutions; configuration management; data integration; workflow engines; SAP integration; training services; partner integration services; and support services.
- Asset Management
- Help Desk
- Service Management Software
- Software Company
Reviews For EcholoN
Reviews for this business have been aggregated from multiple sources.Based on 15 Reviews
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Handle ticket requests and tasks comprehensively All requests and tasks that users bring forward within our university are handled with the help of EcholoN.Report
Ease of use: Even new employees can quickly find their way around EcholoN, as it is easy to use and only requires basic information on internal processes. Templates and controlled workflows support the processes and daily work.
The possibility of working with templates and the use of controlled workflows is particularly helpful in daily work.
EcholoN - proven since 2005 EcholoN has proven to be a reliable support. Together with mIT solutions GmbH, we are continuously optimising and improving our EcholoN system.Report
In the beginning we were looking for an uncomplicated internal helpdesk system and during SYSTEMS 2004 the person in charge at that time became aware of EcholoN. Priorities used to be as follows: Web Client / Web App for employees and Selfhelp for customers / WebServices, Knowledgebase, Asset Management and LifeCycle Management. Especially for the inventory, we wanted a solution that is both simple and - according to our requirements - expandable: for example, a device and location management, product generation incl. serial no. and barcode, the possibility of printing and mass processing. And preferably everything automated.
Service management and process automation I recently started using EcholoN for my business needs and I am very happy with the results. It is very easy to use and very flexible, so I can easily create complex processes. The powerful design makes it easy to create automated workflows and the software is constantly updated to ensure it is always up to date. I highly recommend EcholoN to anyone who needs a reliable, efficient and user-friendly solution for service management and process automation.Report
Kris “BO-HO”
Tuesday, April 18th 2023
Kris “BO-HO” opted not to leave a text review of EcholoN Service Management Software - mIT solutions GmbHReport
Thies Trautmann
Wednesday, June 22nd 2022
Thies Trautmann opted not to leave a text review of EcholoN Service Management Software - mIT solutions GmbHReport
Olaf Trautmann (Picture Photografic)
Thursday, May 5th 2022
(Translated by Google) The best you can getReport
(Original)
Das beste was man bekommen kann
Holy Sheep
Tuesday, March 15th 2022
(Translated by Google) The pasta was excellent but the coffee left a lot to be desired! The dancers gave their all and delighted me with their flexible bodies.. delighted!Report
(Original)
Die pasta war hervorragend aber der kaffee ließ zu wünschen übrig! Die tänzer haben alles gegeben und mich mit ihren gelenkigen körper sehr erre.. erfreut!
Hendrik Lück
Saturday, September 11th 2021
Hendrik Lück opted not to leave a text review of EcholoN Service Management Software - mIT solutions GmbHReport
Ma?gorzata Sidorska
Monday, December 21st 2020
Ma?gorzata Sidorska opted not to leave a text review of EcholoN Service Management Software - mIT solutions GmbHReport
Philipp Trautmann
Wednesday, August 19th 2020
Philipp Trautmann opted not to leave a text review of EcholoN Service Management Software - mIT solutions GmbHReport
More About EcholoN
With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. With its flexible process structure and workflow control, EcholoN software enables a high degree of automation. Process gaps are closed. Established systems such as CRM, ERP, PPS etc. receive a process upgrade and optimisation through the provision of best practices.
The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and only change to the next larger edition via a software key. All settings, data, information and workflows remain the same. The provision of the range of functions thus adapts to your needs.
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EcholoN Frequently Asked Questions
Ticket System
Helpdesk
Service Desk
Customer Service
IT Service Management
Service Management
Field Service Management
Emergency Management
Quality Management
On Premise: You want full control over your system and run your service management solution completely in-house.
Cloud based / SaaS: You prefer a cloud solution without burdening your infrastructure and run your service management software in the EcholoN Cloud.
Managed Service: You prefer an all-round carefree package and want to concentrate fully on your processes.
- Business Details Unverified
-
Quickborner Strasse 79
Borstel-Hohenraden, Schleswig-Holstein 25494 DE - 04941 0169693
- echolon.de
- EcholoN Service Management - solutions
- EcholoN IT Service Mangement - ITSM
- Field service management software - FSM
- No. of Employees 50
- No. of Locations 3
- Year Founded 1999
