Westgate Dodge Ram of Wake Forest

10/10 recommend! Jesse and Ron went above and beyond to make sure I was happy with my new purchase of a 2015 Grand Cherokee. This was my first big purchase and it was for sure an amazing, smooth experience. I will definitely be back!

Always informed of my service and well taken care of. Great place to bring your vehicle.

Tiffany was amazing and very helpful. If it wasn't for her I would've never known that the sketchy tow company never dropped my car off for a recall repair. She had a lot of patience and worked quickly yet diligently. A very stressful situation became 100 times better just by her excellent customer service skills which is greatly appreciated. Thanks again!

Re: Tiffany was amazing and v ... Westgate Dodge Ram of Wake Forest replied on Monday, December 6th 2021

Hi Kendra, thanks for highlighting some of our staff who helped make this such a great experience. Feel free to reach out to us if you need anything. Have a wonderful day.

Kendall Mora opted not to leave a text review of Chris Leith Dodge

Very helpful sales person Stephen

lazy_503 _ opted not to leave a text review of Chris Leith Dodge

Curtis over in Dodge Wake Forest took care of me with my wheel lock issue. Saved the Day!

Re: Curtis over in Dodge Wake ... Westgate Dodge Ram of Wake Forest replied on Monday, November 22nd 2021

Hi, thanks for highlighting some of our staff who helped make this such a great experience. Please don't hesitate to reach out to us if there's anything more we can do!

Still no call back after they said "manager" wanted to speak to me. They'll take your money and run, DO NOT BUY HERE!

Re: Still no call back after ... Westgate Dodge Ram of Wake Forest replied on Wednesday, November 3rd 2021

Hi, we appreciate you taking the time to leave us this feedback. Please reach out to us at (919) 570-5000 when you can so we can address this situation directly. Thank you and have a great day.

Worked on work truck

Re: Worked on work truck ... Westgate Dodge Ram of Wake Forest replied on Thursday, October 28th 2021

Hi Justin, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

Hello I would like to take a moment to share my experience at Westgate Service Department in Wake Forest. I took my truck there for an oil change and for them to update my radio. Because I was paying for the uconnect service but it wouldn't work due to an upgrade. I explained to the tech the uconnect app and how it works for my truck and he stated to me that he's never heard of or seen a uconnect app. He said that he drives a Ford and it uses a different app. I dropped my truck off on a Monday and after having to go through the sales department to get a call through to the service department, I finally got my truck back on Friday. They then told me that I needed a new radio. They told me that they had to order the radio and it would take approximately 3 weeks and that they would call me when it came in. I waited 3 weeks and didn't hear anything back from them so I called and inquired about the replacement radio. On that call they told me that the radio had come in the day before. Communication is low, and service is questionable. I also feel that there's a issue with the person who sets up the appointments and the techs who repair the vehicles. It seems that they don't completely respect each others role. I usually don't leave reviews but google sent me this email and asked for my opinion.

Re: Hello I would like to tak ... Westgate Dodge Ram of Wake Forest replied on Friday, October 22nd 2021

Hello Orlando, we appreciate you taking the time to leave us this feedback. Our manager would like to speak with you more regarding this matter. Please reach out to us at (919) 570-5000. We look forward to hearing from you.