Wallace Subaru - Bristol

Excellent service team!

sarah smith opted not to leave a text review of Wallace Subaru - Bristol

Cory Simpson opted not to leave a text review of Wallace Subaru - Bristol

All of my warning lights were flashing and many other things that seem to poiint to a communication issue. I took the car in once and they fixed a recall item and said the problem was related to that and I shuold be good. 2 weeks later the same problems came back. I took it in a 2nd time and they cleared all of hte faults in the computer and said I should be fine. 1 week later the same problems came back. So i took it in a 3rd time. This time I asked for a loaner vehicle which was never offered to me. I had to ask. Over the next 6 weeks I called several times to get updates and asked for someone to keep me updated. Yet nobody ever called. I finally got a hold of hte sales manager and he was shocked that nobody was communicatiing with me and he knew nothing about the problems they were having with my car. This time he said they should have it figured out and they replaced some kind of module. Finally after 7 weeks I went to pick up my car. I didn't make it 20 miles before all of the lights came bak on and I had to turn around and drive back to the dealership. Now it has been another week and while I have had an update from the sales manager I still have no idea what is worng with my car. Here's the kicker. I live 90 minutes from the dealership so LOTS of wasted time driving back and forth AND i had to pay them $100 deductible even though I have the full extended warratny coverage and it is STILL NOT FIXED. VERY DISAPPOINTED

My experience with Daniel Theos has been perfect. He has done everything to get me approved. So, thank you all so very much. .

Alex was amazing. He worked our deal and helped us get exactly what we needed. Would definitely call him again.

Brian Long helped my wife and I choose a beautiful subaru crosstrek that fit our needs perfectly, and he helped make sure it fit within our budget as well.

We just purchased a 2024 Subaru Crosstrek from Daniel Theos at Wallace Imports of Bristol. Daniel went above and beyond in making this sale happen. He answered any questions we had and explained everything in detail and professionally. It was a pleasant experience. We will be back.

Austin Young was fantastic! He recently helped my brother with his first car buying experience and the entire experience was smooth and stress-free. Austin was patient, knowledgeable, and took the time to explain everything clearly. He made sure my brother felt confident and comfortable throughout the entire process. Highly recommend him to anyone in the market for a new car!

Thanks Austin Young for helping me with my purchase of my Outback