Wailea Beach Marriott Resort and Spa

We are staying at the resort for 11 days. Welcoming leis and juices are nice. Beautiful resort. Not enough beach chairs, not enough lounge chairs by the water slides for everyone. I had to bring my own beach mat to sit on the beach. Not enough chairs by the entrance for people to sit and enjoy the view. Resort outdoor activities such as lei making, ukulele lessons…are very limited, just 5 groups or so a day. The entire week of resort activities are all booked up. We could not even book any resort activities for our kids.

The best hotel we've ever stayed at. The service and rooms were great and the views were amazing. The pool was also pretty awesome, especially at sunset.

Restaurants/room service were ok - definitely better to go to the restaurants around the hotel but it you don't want to leave the resort there were some pretty good options from all of them.

The staff was so friendly and extremely welcoming, beyond what is normally considered good customer service.

Re: The best hotel we've ever ... Wailea Beach Marriott Resort and Spa replied on Monday, December 20th 2021

Dear Ms. Margaria, Aloha, and mahalo for sharing about your stay at Wailea Beach Resort. We are happy to know you loved the beautiful views from your room and enjoyed the sunset from our beautiful pool area. We appreciate you pointing out how much you were impressed with the delicious food we serve as well as the extraordinary service you received from our associates. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

This is my first trip to Maui and Hawaii in general and this resort has amazing views and great service! Also renting a Tesla…it was great that this resort has some Tesla chargers to plug in and give our car some juice to explore the wonderful island! Amazing pools and the food is pretty good as well!

Re: This is my first trip to ... Wailea Beach Marriott Resort and Spa replied on Monday, December 20th 2021

Dear Mr. Darlow, Aloha, and mahalo for choosing Wailea Beach Resort on your first visit to Wailea. We are happy to know you loved the beautiful views our property offers and that you were impressed with the service you received from our associates. We are also glad the electric chargers were an added convenience for you, and you enjoyed our wonderful pool as well as the delicious food we serve. It was a pleasure having you as our guest, and we look forward to hosting you again soon. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

Beautiful facility maintained with care throughout. Recommended! We have stayed there in the past, but shifted to condos of late.

Re: Beautiful facility mainta ... Wailea Beach Marriott Resort and Spa replied on Wednesday, December 15th 2021

Dear Guest, Aloha, and mahalo for choosing Wailea Beach Resort. We are thrilled that we were able to delight you with our luxurious style. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. We genuinely appreciate your kind recommendation, and we look forward, with great anticipation, to your next visit. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

James Creekmore (JP) opted not to leave a text review of Marriott: Wailea Beach Marriott Resort & Spa

Amazing resort. Great location. Friendly staff. Food could be a bit better at the in house restaurants but great restaurants nearby.

Re: Amazing resort. Great l ... Wailea Beach Marriott Resort and Spa replied on Monday, December 13th 2021

Dear Mr. Choi, Aloha, and mahalo for choosing Wailea Beach Resort for your recent visit. We are delighted you could enjoy all that our great location has to offer. Steps away from beautiful beaches, shopping, dining, and entertainment, we enjoy providing our guests with the perfect place to explore Wailea! It is also lovely to know that your interactions with our staff have been exceptional, and we will certainly share your words of appreciation with them. We hope you even enjoyed our revamped lobby and fresh, updated rooms. However, we regret that you were not entirely satisfied with the quality of our food. We will share your comments with our food and beverage team to see where we can do better. We appreciate your feedback and look forward to welcoming you back soon. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

Hospitality at its finest! The views were incredible!

Re: Hospitality at its finest ... Wailea Beach Marriott Resort and Spa replied on Sunday, December 12th 2021

Dear Fred, Aloha, and mahalo for your fabulous review of Wailea Beach Resort. It is exciting to know you were impressed with our spectacular views and the superior service provided by our associates. We loved having you as our guest, and we look forward, with great anticipation, to your next visit! In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

Worst experience ever. Stay away from the Garden View Room because it does not even have a "garden view". All you see is a line of people with their luggage's waiting to check in. I've been a gold member for 7 years. Upon check-in, we were told that they wish they could do an upgrade but all the ocean view rooms are FULLY BOOKED. Instead, they put us to a room that's facing the reception desk. We cannot even open the window or use the balcony because it was too loud downstairs and people can see the inside of the room. Also it looks like they just cleaned that room because the bathroom is still wet and the door was not locked. We asked the front desk to switch us to a quieter area. Then they told us that there is an ocean view room available if we pay $1000. Was very disappointed that they can just lie to loyal customers. Also we waited for more then 30 for someone to come and take us to the new room. There are other decent resorts around the area.

Re: Worst experience ever. St ... Wailea Beach Marriott Resort and Spa replied on Tuesday, December 14th 2021

Dear Ms. Lee, Aloha and mahalo for choosing to stay with us and for being a valued Marriott Bonvoy Gold Elite member. We are very sorry for disappointing you and for the issues you had in your initial room. Although we are glad we were able to move you to another room, we regret the wait time you experienced for it. We also truly apologize for any miscommunication from our end regarding the room upgrade. We will discuss your comments with the appropriate individuals to see what went wrong. We are grateful for your patience and hope you will choose us again so we can show you the hospitality for which we are known. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

Book premium ocean view. Feeling like living in a dungeon, humid and cold. View is blocked by pool actually! Will give zero star if possible. Really don't deserve the price ($1000+ per night)at all!!! Building is old and like soaking in water. You can small mold in the room!

Re: Book premium ocean view. ... Wailea Beach Marriott Resort and Spa replied on Thursday, December 9th 2021

Dear Guest, Aloha, and mahalo for taking the time to post your review. Our ocean view rooms offer a variety of vantage points to view the Pacific, and we regret that the room you received was not what you were hoping for. Being the resort closest to the water on Maui, we have multiple categories with varying levels of ocean view and proximity. Naturally, these enhanced and unobstructed oceanfront and premium view locations are available as upgrades to the garden view or ocean view rooms. We certainly could have done more to acquaint you with the wide variety of options for room location, price, and view during your visit. I sincerely apologize for this service shortfall. We are grateful for your patience and all of your helpful feedback. We wish you all the best with your travels. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager

The show and entertainment is enjoyable and informative. The MC does a fabulous job. The Fire show is a must see. The pork is very good. Rest of food is just ok.

Re: The show and entertainmen ... Wailea Beach Marriott Resort and Spa replied on Wednesday, December 8th 2021

Dear Mr. Dine, Aloha, and mahalo for your kind review of Wailea Beach Resort. Our luau show, Te Au Moana, is a guest favorite, and we are glad you had an unforgettable and unique experience and that this interactive show added up to a pleasant stay. While we are happy you enjoyed the pork, we regret not meeting your expectations with the other food we serve. We have addressed your comments with our culinary team to ensure we focus on providing high-quality food products. We hope to see you again the next time you are in the area. In the Spirit of Service, Stacy Morataya-Pilkington Resident Manager