Volvo of Burlingame

I had my Volvo in for servicing. When I left, there were horizontal scratches on the steering wheel that were not there when I dropped it off. I returned to show the manager, Aldo.
I expected some form of customer service. The marks are not major, but they definitely happened when the car was in their hands. Instead Aldo insisted that the scratches were old, he denied any reasoning, and said he would not do anything to repair it.
Do not expect to be treated well here. The customer is always wrong.

I purchased a 2025.5 Volvo XC90 T8 Ultra from Vincent at Volvo Burlingame three weeks ago. After contacting several dealerships, Vincent provided the most rapid and reasonable financing quote for the vehicle. I was impressed by his reliability when he advised me not to cancel any reservations with other dealerships until he was completely certain he could secure the car for me. He takes care of many things after I purchased it. I am very pleased buying XC90 from Vincent at Volvo Burlingame.

Bought a new XC60 and the salesman would know throw in a "free Volvo hat".

Their communication is horrible, I spent two months trying to get Larry or anyone to email or call me back about a simple question. I gave up and called a different dealership, it took them less than two minutes to answer my question over the phone.

Had a great experience buying my xc90 with Jin. Jin was patient, thorough, knowledgeable, and enjoyable to work with. No pressuring at all. He even had a bow put on my car for when I picked it up :) I would highly recommend Jin to anyone looking for a Volvo. I’m absolutely loving mine so far. Thanks Jin!!

We arrived close to closing time, and Jin came out to greet us. Unfortunately, he was quite rude and unhelpful. He repeatedly mentioned that they would be closing in a few minutes and refused to answer any of our questions regarding current lease specials and inventory. Instead of offering to schedule another day and time for us to return, he showed no willingness to assist or even provide us with his name. He rushed out the door, and we had to ask another person working there for his name. I would never give my business to sales representatives that rude. Avoid Jin at all costs. Terrible customer service. Not sure why he even bothered to come and greet us. Odd.

Matt Cox opted not to leave a text review of Volvo of Burlingame

3 stars for the change in demeanor exhibited by the finance manager after we declined the extended warranty and prepaid maintenance he was trying to sell during signing. Also, taking out another star as it seems that the dealership and sales staff was not familiar with their Volvo Certified program. With any Volvo Cerfitied Vehicle, the customer gets 1 year complimentary access to the Volvo Cars App. I asked their Sales manager (Tommy) and another sales person (Brian) who were both helpful but were both unsure. Will who sold me the car did not mention it during the transaction and hasnt responded up to now. I called Volvo customer care myself and I got access to the app that way. Besides the aforementioned experience, it was an overall uneventful transaction. No pressure sales and they worked with us during our purchase.

I had a great purchase experience buying a new Volvo XC40. The salesperson, Will, was knowledgable, friendly and no pressure. He let me go at my own pace through the evaluation and buying process and patiently answered my questions at every step of the way. I would recommend him and this dealership to anyone in the market for a Volvo.

Would give zero if it allows. Replaced the main battery for my XC90 on Tuesday. Today when opening trunk, I noticed the plastic connector pops up (as shown in picture). I took closer look to see why it could no longer fit in and found plastic is broken. Totally unexpected. The advisor was very friendly. So no complains on the advisor. Technician there seems so careless. It’s a small thing but got me so frustrated. They broke it and didn’t tell you. Won’t go again. If you have an appointment, recommend you checking it throughly before driving out.