Volkswagen Kearny Mesa

Bell B opted not to leave a text review of Volkswagen Kearny Mesa

stacy hopster-filippi opted not to leave a text review of Volkswagen Kearny Mesa

Good customer service

Great service as always!

I first inquired about getting some things fixed under warranty over 3 months ago before my warranty ran out. Was told by Todd Holdren to email him, and they'll help me get the items fixed. Here we are, August 25th, and I first emailed May 8th. I need answers and my vehicle shortcomings fixed ASAP. This is the worst customer service I've ever had at a dealership, and I'm very disappointed because my warranty is up. Make it right, Todd Holdren. Stand by your word.

Tried to gaslight my mother and I into thinking that their Dealership add-ons were mandatory. Was okay service until they had to make the sale, then after asking for them to take off the unnecessary add-ons, they tried bringing over their sales manager to seal the deal. Bro couldn't provide documentation that the add-ons were a mandatory part of their selling price. Kept trying to hit us with "It's on our website" like 5 times. We may have bought the car if they weren't trying to act like sneaky snakes. Corgial people tho, just slimey.

Volkswagen of Kearny Mesa was the prefect place to go get my new vehicle. Mark was the person to help me and he went above and beyond! I highly recommend coming here!

We've been with this dealership since 2018 and have purchased eight cars through various processes, including cash buys, financing, and leasing. We're very satisfied with our experiences! Just last month, we leased three cars, upgrading our own with the help of the highly professional Gustavo. He listened to all our needs and offered us great deals as returning VIP customers. Thank you for everything!

Isaac is a great service advisor. Always a pleasant experience working with him. He's respectful of your time, explains everything thoroughly and just has a positive attitude overall. This location has the best dealership service department I've ever dealt with.

Our salesman Enrique was awesome!! He pulled so many options for me to choose from to keep my budget comfortable, he made this process so easy and smooth. We need more salesman like him!! Thank you Enrique for my dream car.