Vista Jeep Chrysler Dodge Ram of Silverthorne

Worst customer service I've experienced from any establishment. Do not waste your time or money.

Erika was very polite when I arrived to my car appointment and explained the process and how long will it take. Truly recommend this car shop the best in town. Ty for your service and to Erika for being our hostess

I was there just now to ask a question about my car and Erika took the time to help me find the best answer for my car problems thank you Erika . IShe also helped me set up the appointment for next week to get it fix in her shop.

Erika was very nice, friendly and took the time to explain the service i was getting on my car. Definitely ill come back here every time. Thank you

I recommend not taking your car here if you value customer service. The service department was the worst experience I've had in the 15 years I've been driving.

1st, they didn't tell me upon making an appointment that they would need to have my vehicle for 2-3 days (which obviously requires some planning ahead of the appt), they told me when I arrived. And it was a very simple service request. Just electrical connection issues on my sliding door. So I rescheduled the first appt to a date I could not have my car for a few days.

2nd, I dropped my car off and they called a couple hours later to tell me what was wrong. I was taken back as they weren't gaining my approval for the work, they were simple communicating the issue. Then I asked if they could fix it as this was the exact reason I brought my car to them...to fix the problem. With that, they said they'll need another day to be able to determine. So my car was there another day for them to determine if they can fix the problem I brought my car there for and that they already diagnosed the day before. Very strange, but ok I went with it. They called the following day stating they can't fix it and charged me $140. I paid the $140 and got my car back in the same exact state as when it was dropped off. The $140 was a diagnostic fee. I understand I need to pay for their time, and very happy to do so, but $140 felt very high for this as I told them the exact problem when dropping off the car, they confirmed the problem, said they couldn't fix it and then gave the car back in the same state.

3rd, I called the GM to discuss my frustrations. I got his voicemail and left a message. It's now been 3 days and I haven't received a call back.

Once again, this was the absolute worst customer service I've experienced. Very upsetting.

This dealership has made me change my mind about Chrysler as a whole, I will never buy another Chrysler vehicle because of the poor service I received from here. My 2018 rubicon suddenly wouldn't start while I was driving in the mountains it only has 28,000 miles on it. Chrysler roadside assistance towed the vehicle to Groove in silverthorne, I called them to let them know the vehicle was coming( I also tried to talk to their service department so I could ask them about the issue, Jeep would not crank over at all, couldn't jump it, and trickle charged the battery overnight, still no crank but lights came on, and dash lit up, no one was available).They said the vehicle would be looked at when it arrived unless it was after hours, in which case they would diagnose it and email me the next day. I was up hunting so I was not that worried as I would be in the mountains for about another 6 days. I called them 3 days later as I had not heard anything, they informed me they don't have my vehicle, but would go down and look for it again. I called the towing company who had pictures of it being dropped off, and GPS showing the driver stopping at the key drop off. I called groove back, and was hung up on, transferred back to their phone menu twice, and then advised after being on the phone for 45 minutes that the service department closes at 6, but gets ready to leave at 5:30 so no one would answer the phones( this was at 5:45 after being on hold the phone for 45 minutes). I got ahold of someone the third time calling the next day to have Ericka tell me she was able to locate my Jeep but it was locked and they never got the keys. She said maybe another tech had the keys, she wasn't sure, but assumed no one had them because she didn't get them. She said she would check and call me the next day. Again no return call, no one answering in the service department, and going through the phone menu several times. I had someone email the service department, then got a text they found the keys and someone would be looking at my Jeep and would let me know the diagnosis. This was 7 days after they received the vehicle, and again, no call back that day. I am also no longer hunting so now I am 2 1/2 hours away, and still without my vehicle. I call on the eighth day, cannot get through to their service department again, and have someone again email them, an hour later I get the diagnostic. The battery has an intermittent dead cell in it which isn't included in a warranty. 8 days to find out it needs a battery I have to pay $225 for. I now have to make a 5 hour round trip with another person and another vehicle because they lost my Jeep, lost my keys, and lied numerous times about when things would be done. This is the worst service I have ever had with a vehicle. And will not buy Chrysler again. My wife's Ford has 88,000 miles and has needed nothing over routine maintenance.

I've been waiting since July for a part to fix the front parking assist on my Chrysler Pacifica. The service dept does not return calls and one must visit in-person to get information on parts. I was told in early August that the part would be in stock in 10 biz days and that I'd get a call to set up the service appointment. Of course, I never received a call so on Aug 30 I called the dealership and spoke to the new parts mgr., David. He told me that the entire service department "walked out" and he's been cleaning up their mess. He said the part had never been ordered and told me he'd rush the part so that I could bring my Pacifica in on 9/7 for repair. I rearranged my schedule so that I could bring it in (of course they have no courtesy transportation or loaner cars) only to be told that the part was not in and I'd have to come back on 9/8.

I would never recommend this dealership for sales or service!

We had car problems as we drove through town. Ed, the shop foreman, went above and beyond to diagnose the issue, secure the needed part, repair it and test drive the vehicle to insure that we were ready to continue our trip home to MN. Thanks Ed! You kept our trip from becoming a disaster!!!

DO NOT BRING YOUR VEHICLE HERE!!!

Highly recommend getting your car serviced here in Silverthorne. I dealt with Sharon the other day and she was nothing short of spectacular. She was pleasant, knowledgeable and very helpful during and after the car service was completed. Thanks again to her and a great job the whole servicing department at Groove Subaru