Valley Hi Kia

Alma and Pepe are the best, everything was perfect as always!!!

tyeshia williams opted not to leave a text review of Valley Hi Kia

Edit: 7/28/23: went in for schedule service today. Everything went well. Juan is gone which literally breaks my heart but Ivan is nice so we shall see.

Edit:12/16/22: over the last few months I've had to bring my car in multiple times for engine oil consumption issues. This is not the dealers fault. Corporate KIA makes them do dumb stuff to prove the engine is consuming oil. Anyway, each time (for the most part) I've had Juan as a service advisor. I have been beyond please with his service and I pray he never leaves. I swore off this dealer (as you can see below) but Juan has made me happy I came back.

Both dates are done at the same dealer. I only go to the dealership for all my services.

9/16/19:
I went in for an oil change.
I got my oil change and they performed the multi point inspection, for free, on my vehicle.
I was told the back tires measured at 10/32" and the front tires measured at 9/32". The brakes measured all around at 10mm.

6/15/19:
I went in for the 30k service and spent $470.43. This is a factory recommended service.
I got my service and they performed the multi point inspection, for free, on my vehicle.
I was told the back tires and front tires measured at 8/32". The brakes measured all around at 7mm.

back to today (9/16)
I get the paperwork back and I tell my service advisor, I think this isn't right. The tires measured higher this time. She said, I will recheck them for you. She gets a gage, checks them and states that the tires are at a 7/32" and not 10/32 and 9/32 as they were reported on the multi point inspection paperwork.

I tried to keep the above as objective as possible without my opinion.
Now my opinion:
After speaking with the Service manager about how someone just falsely reported information to me and how upset I was because I rely on the dealer (the expensive freakin' dealer) to make sure my vehicle is performing correctly, he tells me it was his foreman who did it.
WOW! your Foreman....that makes me feel even worse. Now I don't trust the dealership (so much so that I checked my oil to make sure it was actually changed after this) but I feel this is an ok practice throughout the shop if your foreman is doing this.
I was offered another multi point inspection with the option of watching it performed on camera, but I am not letting ANYONE from this dealership EVER touch my car again.
I do not recommending going here.
If you are going to offer a free service:
1. Do it correctly.
2. Don't lie about it.
3. Or just don't freaking offer it.
You create distrust when you lie on reports that customers, like myself, rely on.

Ronald Witt opted not to leave a text review of Valley Hi Kia

Great customer service

Quick and great customer service

Gabie Franco (k!ddo) opted not to leave a text review of Valley Hi Kia

Elvia Gomez opted not to leave a text review of Valley Hi Kia

Adriana Cardenas opted not to leave a text review of Valley Hi Kia

Matt, Victor & Cesar worked hard for me to make it happen. They were professional & personable