Valley Freightliner

I rolled in at about 5pm with a charging issue. I assumed I needed a new alternator so I bought one. When I got back to the truck I realized that the main charging cable broke off where it connects to the alternator. I went in and asked NICELY if they could cut the end off the cable and put a new end on it. They did it with pleasure. I would like to thank the night service writer, service manager, and the tech that came out to crimp a new end on my cable. They saved my bacon big time. These people will help you if they can and if you are polite. Thank you guys, I will be back if I need anything done.

Ihor Volos opted not to leave a text review of Valley Freightliner

Buyers beware!! This is the most expensive shop repair on planet Earth for box truck oil change. I specifically told them before they started that I had never ever paid more than $450 for oil change anywhere in the USA . They had the courtesy to tell me that it would cost more before they started, but they chose to keep quiet. Later, I got slapped with a bill of $750. Go there at your own risk.

Kevin L. White Sr. opted not to leave a text review of Valley Freightliner

Tanya Hughes opted not to leave a text review of Valley Freightliner

People need to do better about answering the phones been waiting for someone to pick up for 15 minutes now going on 20. Got an update from I.T. and it was actually longer than I guessed but fixed the problem.

Sukhwinder Kang opted not to leave a text review of Valley Freightliner

Ranbir Dosanjh opted not to leave a text review of Valley Freightliner

The dealer Freightliner of Pacific WA, sold me a Truck 2018 in September 2023. The first trip I got mechanic issues!
Guess what!!! ENGINE broken!!! It was inside 90 day warranty wish covered the repairs of cylinder 4 and 5 and I pay from my packet $8000 to set new parts on the other 4 cylinders I got the truck back in April 2024, and now in October 2024, 7 months later, I have the SAME problem of the engine on the cylinder #5(the one that was covered by the warranty) With problems plus BLOCK ENGINE BROKEN; the diagnostic was made by Western Star North West of Ridgefield WA, now they said NO MORE WARRANTY! NO EVEN FOR THE JOB MADE IT!
THEY ARE ASKING FOR $72K+ to fix the engine. The price of the truck it was $45K and still paying to the bank how in the world I gonna spend 72k if I just work 7 months with the truck. The engine is now in part with no money to fix it that dealer is a scam!!! Be extremely careful with that people!

Great experience. Devon working the first desk for service was very professional