Universal Appliance and Kitchen Center

Sam Z opted not to leave a text review of Universal Appliance and Kitchen Center

Thanks to Max Forutan at Universal Appliance Calabasas our purchase of a Sub-Zero refrigerator and freezer drawer set went very smoothly. The installation went great as well. When we had any questions, Max was very helpful. If we need any more appliances down the road, we will definitely work with him and Universal Appliance Calabasas.

I bought a wolf oven from US via Darren. It was not a cheap item to say the least. I had a lot of issue with the oven and unfortunately universal appliance would not help. Darren pretended he didn’t even know who I was when I eventually had to walk in and demand assistance. Now I am basically stuck with a 1/2 workong range. Everything he told me was a lie. Do not trust him or this company. Do not buy anything from universal appliance.

I purchased all of my appliances for my condo remodel at Universal Appliance. Shawnie was my dedicated salesperson. There was an issue with the older model refrigerator that I had purchased at a discount. Universal Appliance replaced it with the most up-to-date model at the same price. It took a few months to get everything installed due to an issue with the refrigerator which was a manufacturing defect. Shawnie went above and beyond to provide excellent customer service. If you're in need of new appliances, I highly recommend Universal.

MD Rayhn was the best salesperson I’ve worked with while remodeling my home. From answering my numerous phone calls, to staying past closing time showing products and comparing possibilities. He helped us leave with the best appliances and we couldn’t be happier and more excited for our home to come together. Thank you so much!

We love this place and especially love the help we’ve gotten from Darren and Jesse!!! We were able to get hard-to-find pieces, and although they had to be custom ordered, we knew well ahead of time how long each would take to come in. On top of that, we looked up all of the appliances we bought from Universal Appliance, including sinks, a grill, a clothes dryer, clothes styler, refrigerator, kitchen stovetop range, and more,… and each time we found that they gave us a better price than we could find anywhere else online!!!! So that says a lot. That says it all, really. But that’s not even the best part to us. The best part of all, is that the people there help you get what you are wanting and looking for. We have gotten and will continue getting all of the appliances and plumbing fixtures for our new home from Universal Appliances with the help of Darren and Jesse. They have not only found us the best prices, but they have also helped us pick out the type of appliances perfect for us. When I mention something, like the fact that I want unique fixtures and appliances, they come through with different colored sinks for us to choose from, shower fixtures that are now all the thing on the HGTV shows, and even our grill is literally one of the most fun and awesome things in our new home!!! We are very happy with them and would recommend them to friends and family and anyone looking to be happy with new appliances!!!

Great store, great people who do what they say they'll do. Thank you!

Terrible customer service! I purchased a Big Green Egg Barbecue and pretty much all the accessories that I really love but the fire ring cracked after about 2 years of use. I contacted Big Green Egg and they said they would honor the warranty claim but I have to go through the dealer only.
I called Universal Appliance and the sales person said he would have my salesperson get back to me. It has now been a month! I have not received an acknowledgment or a call! There has been no help from them. I do not recommend this store for their poor customer service.
I just purchased about $40,000.00 worth of high end appliances for my kitchen remodel from WDC instead of Universal because of their poor customer service. I do not recommend this store.

Awesome state of the art appliances! Darren was extremely helpful and we look forward to working with him ????

AVOID THIS PLACE!! Our salesperson Darren has been nothing but problems. Our emails and phone calls are never returned, and we still haven’t received a delivery date for our range hood we ordered in Oct.2021. The fridge we bought was delivered with a broken handle.We have made multiple attempts to order a new handle for the fridge and never heard anything. After three weeks of trying to contact someone to resolve the issue we finally called Thermador directly and they shipped one to our house. The customer service at this place is HORRIBLE!!!!