Universal Appliance and Kitchen Center

MD Rayhn was the best salesperson I’ve worked with while remodeling my home. From answering my numerous phone calls, to staying past closing time showing products and comparing possibilities. He helped us leave with the best appliances and we couldn’t be happier and more excited for our home to come together. Thank you so much!

We love this place and especially love the help we’ve gotten from Darren and Jesse!!! We were able to get hard-to-find pieces, and although they had to be custom ordered, we knew well ahead of time how long each would take to come in. On top of that, we looked up all of the appliances we bought from Universal Appliance, including sinks, a grill, a clothes dryer, clothes styler, refrigerator, kitchen stovetop range, and more,… and each time we found that they gave us a better price than we could find anywhere else online!!!! So that says a lot. That says it all, really. But that’s not even the best part to us. The best part of all, is that the people there help you get what you are wanting and looking for. We have gotten and will continue getting all of the appliances and plumbing fixtures for our new home from Universal Appliances with the help of Darren and Jesse. They have not only found us the best prices, but they have also helped us pick out the type of appliances perfect for us. When I mention something, like the fact that I want unique fixtures and appliances, they come through with different colored sinks for us to choose from, shower fixtures that are now all the thing on the HGTV shows, and even our grill is literally one of the most fun and awesome things in our new home!!! We are very happy with them and would recommend them to friends and family and anyone looking to be happy with new appliances!!!

Great store, great people who do what they say they'll do. Thank you!

Terrible customer service! I purchased a Big Green Egg Barbecue and pretty much all the accessories that I really love but the fire ring cracked after about 2 years of use. I contacted Big Green Egg and they said they would honor the warranty claim but I have to go through the dealer only.
I called Universal Appliance and the sales person said he would have my salesperson get back to me. It has now been a month! I have not received an acknowledgment or a call! There has been no help from them. I do not recommend this store for their poor customer service.
I just purchased about $40,000.00 worth of high end appliances for my kitchen remodel from WDC instead of Universal because of their poor customer service. I do not recommend this store.

Awesome state of the art appliances! Darren was extremely helpful and we look forward to working with him ????

AVOID THIS PLACE!! Our salesperson Darren has been nothing but problems. Our emails and phone calls are never returned, and we still haven’t received a delivery date for our range hood we ordered in Oct.2021. The fridge we bought was delivered with a broken handle.We have made multiple attempts to order a new handle for the fridge and never heard anything. After three weeks of trying to contact someone to resolve the issue we finally called Thermador directly and they shipped one to our house. The customer service at this place is HORRIBLE!!!!

Started great and finished with frustration. Bought a full suite of appliances and through repeated install issues still don’t have full working kitchen. Have now turned to an outside company to repair and reinstall all the appliances. It’s rare for me to lose my cool, but this experience brought me past the limit. Sadly, will not do business with them again.

R Sanchez opted not to leave a text review of Universal Appliance and Kitchen Center

Terrible company, awful customer service, they ignore you and do not call back. They tell you what you want to hear upfront and when they have your money it goes south from there. Do not buy from these people.

Bought all of my appliances from MD at the Calabasas store. Got me the best deal from all of the appliances stores that we went to, they set me up with a great package. The only down side was shipping timelines which I dont hold against the store of MD. Ultimately, everything worked out and looks great. Also, very happy with Thermador, they make a great product!