United Water Restoration Group of Charlotte

I spoke with Chris who was so helpful. I have saved his info and he will be one of my go to companies when my clients need a air quality or mold test. Thank you!

Mario was a very nice person from the moment I opened the door. He had excellent customer service and was very knowledgeable about his job. Mario was professional and explained in detail everything he was doing. Not once did I see a frown on his face or have an attitude as if he didn't want to do his job. Being friendly with a smile goes along way. Thanks Mario!

Lewis Dunlap opted not to leave a text review of United Water Restoration Group of Charlotte

I highly recommend Mario and team. They were professional and courteous. Answered all my questions and put my mind at ease. Work is not complete yet but wanted to take the time to recognize the team who came out so far and I’m sure rest of the team will also exceed my expectations.

My newly installed HVAC system was leaking onto my bedroom and bathroom walls and ceilings. I called UWRG of Charlotte on a Sunday morning. They were quick to respond. During the next week, they followed up promptly, adjusting fans and machines as needed. Mario and Julián were great to work with. During the whole ordeal, they were professional, courteous, and clearly communicated what was being done every step of the way. Their great work helped to mitigate the damage and restore my home structure as quickly as possible. I am extremely grateful for the great customer care and attention during a very stressful time.

I called United Water Restoration at the recommendation of my excellent plumber Mykola Kyzyma from Swift Brothers Heating and Plumbing when I experienced a flooded garage and adjacent room from leaking pipes within a common wall. The team from UWR was phenomenal. Friendly, professional, thorough, convenient, efficient! Technicians Corey and Carson were excellent and provided me with a clear understanding of the mitigation process. They really put me at ease. UWR worked directly with my insurance carrier so did not have to be involved with this aspect of the work. I would highly recommend them!

Marlo was right on it when it came to emergency services. Thank you!

Mario was approachable, friendly, and efficient. Thank you for help the other day Mario! We will add this vendor to our list of preferred vendors just because of our experience communicating with you.

We hired United Water Restoration Group to handle remediation and rebuild after water damage from Hurricane Helene. The remediation was completed properly, though there were some delays and communication issues during the rebuild phase, and we ended up working with other contractors to finish the job.

After I shared my concerns, Rob personally reached out, apologized sincerely, and went above and beyond by coming out himself to help repair some electrical wiring that had been damaged. I really appreciated his responsiveness and commitment to making things right.

While I recommend they be a bit more clear with clients about the scope of their services, the remediation work was solid, and Rob’s personal follow-up left a good impression. His willingness to take accountability and go above and beyond to make things right speaks volumes about the integrity of the company.

Started as an very good experience until I received the work estimate for remediation only. The company expects you to let them start remediation without providing a repair estimate. Understandably, an estimate can change but that's why it's called an estimate. Find a company that is transparent