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TriNet

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About TriNet

TriNet is a professional employer organization that provides small and medium-size businesses (SMBs) with full-service HR solutions tailored by industry. TriNet provides HR solutions for small to medium sized businesses including online HR software, payroll services, employee benefits plans, HR consulting, risk mitigation services and more. Depend on true HR expertise to help you grow your business.

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One Park Place Suite 600, Dublin, CA 94568
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Services TriNet Offers

TriNet provides HR solutions for small to medium sized businesses including online HR software, payroll services, employee benefits plans, HR consulting, risk mitigation services and more. Depend on true HR expertise to help you grow your business.

  • Human Resource Consulting
  • Human Resource Management Systems
  • Human Resource Software
  • Payroll Service
  • Risk
1.9 Out of 5.0

Reviews For TriNet

Reviews for this business have been aggregated from multiple sources.

Based on 15 Reviews

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Riley Johnson
Review source: Google Riley Johnson Thursday, February 16th 2023
Riley Johnson opted not to leave a text review of TriNet
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Mauro Dg
Review source: Google Mauro Dg Monday, August 8th 2022
Worst Customer experience ever had. Just the past year I had to spend hundreds of hours to follow up on FSA reimbursements both for my employees and myself. Even simple task as life change status was a problematic experience with them. It took me a month and dozen of phone calls to resolve the issue. Would strongly advice to look for other providers before engaging with them.
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Ravit Avidor Yuval Ben-Itzhak
Review source: Google Ravit Avidor Yuval Ben-Itzhak Friday, June 10th 2022
Terrible customer service. Stay away.
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Simon A
Review source: Google Simon A Friday, November 26th 2021
Terrible customer service and follow up. Live chat sends you to call, calling sends you to email, emails send you to live chat. No follow up.
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Mara Stoica
Review source: Google Mara Stoica Thursday, May 13th 2021
I have a small company (5 people) and have been using Trinet for the past 4 years. I do not have one good thing I can say about them. But a whole list of negative experiences:

They told us when we enrolled that if we go with them, our medical benefits will stay inexpensive because we're going to be part of their "large group". They told us we wouldn't see an increase in price due to usage. This year they TRIPLED the cost of our health insurance because of our usage. When I asked them about it and really pushed the issue, they told me that they have an internal underwriting department who decides the rates. Is that even legal???

We have employees in 4 states. They screwed up our registration with 2 out of the 4 states. They overpaid unemployment taxes in the state of Washington and when I asked them to get the money back they told me that I need to call WA and ask for the money back. And we have zero control over what they do. There is no transparency and they just auto-draft money out of our account as they please.

And the absolute worst part is the complete lack of customer service. I could deal with them screwing stuff up IF someone was there to answer my call and fix it. But I tried calling and all calls go to a generic support person and not a single one that I talked to actually knew what they were doing. They all tell me they will "follow up" with the appropriate department and none of them do. And there is no way to actually speak to someone in those departments. When I was trying to figure out the Washington issue I mentioned earlier, I asked the generic support person to transfer me to the group who handles the state registrations and she told me she couldn't because THEY DON'T HAVE PHONES! I wish I was making this up! They also don't have an email address. All I have is a generic "connect360" email that I send stuff to and I never hear back. I have emails I sent 3 months ago that they never replied to.

So now we're trying to cancel our contract and switch to a different provider and I have no idea how to do that and nobody will answer me. Our "account manager" has not replied to a single one of my emails (he also doesn't have a phone), there is zero information on their website about how to cancel or what steps to take to make sure all the government entities are happy and we don't get slapped with fines. All I was told was that I needed to submit a 30 day notice. This isn't a gym membership! I need to know how the payroll will switch over, what states I need to contact, and all the other stuff they're supposed to help me with in exchange for the bucket of money I'm paying them every month.

Please please do yourself and your employees a favor and do not sign up with Trinet.
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AmeBlog
Review source: Google AmeBlog Thursday, April 29th 2021
I used Trinet service because of my company used. Their service is really poor. The worst customer service ever. I will never use this company again. They give us not correct information. I can't believe them.
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rob chamberlin
Review source: Google rob chamberlin Monday, January 11th 2021
I'm leaving TriNet after spending one long year with them. I can honestly say that TriNet has provided me with the worst customer service of any vendor...ever. I'm not sure what they do for larger companies, but if you employ under 50 people I would stay away. "Pathetic" is the word that first comes to mind when I think about this company.
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Moritz David Umbach
Review source: Google Moritz David Umbach Monday, August 31st 2020
Moritz David Umbach opted not to leave a text review of TriNet
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Gustavo Bermudez
Review source: Google Gustavo Bermudez Tuesday, June 2nd 2020
Like a collection agency they will give you the run arounds for your money. Sells you dreams and give you garbage. It will drive you crazy with all the hidden fees and refund you nothing. Run while you can because they are not even on the BBB to file a complaint.
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Paul Qiu
Review source: Google Paul Qiu Monday, February 24th 2020
They must still live in the 1970s. Everything is still conducted by snail mail. Their website has very limited functions. When I called them, they ask me to send paper forms, and scanned copy is not accepted. DocuSign? Forget about it. All payments to them can only be paper checks. Pay over the phone? Online payment? They don't even have a clue. TriNet is a dinosaur in service business.
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More About TriNet

TriNet provides HR solutions for small to medium sized businesses including online HR software, payroll services, employee benefits plans, HR consulting, risk mitigation services and more. Depend on true HR expertise to help you grow your business.