Toyota West

Recently bought a used 4Runner for a great price at Toyota West. Had the pleasure of dealing with my new favorite salesman, Shannon. Galo in Finance was also awesome. Due to the CDK outage, the buying process should have been a huge pain. But they both went above and beyond to make it a great experience. Toyota should give these guys raises!

Great selection of cars. Ask for Gordon :)

What a great experience. Robert was so amazing, Aaron Crum super helpful and easy to understand all aspects..but besides the great cx service. What a good business for all priced vehicles. We were treated amazing in such a high end car lot even though buying an affordable vehicle, we didn't miss any wonderful experience they had to offer...and we went super late and stayed past hours(like 2) till we were satisfied. Wow, just wow.... Easy, helpful and down right just awesome. Highly recommend to spend your money where it matters. Way to go, changing car experiences for all.

Was there last night and AJ greeted us right away. Super helpful and got me into a new 4Runner that I’ve been eyeballing for a little while now. Been awhile since I bought a new car and I must say I never felt an ounce of pressure. I would highly recommend working with AJ if you’re in the market for a Toyota! Thanks AJ!!

We purchased a car from Shannon Smith. He is great! He made us feel like a king and queen. We hope to buy from him again in the future!

Bought a car here 18 months ago. Noticed when I purchased new tires that the wheels have locks on the bolts but they didn’t provide me the key. I brought my car back to have the tires put on. They upsold me on an alignment and I went for it without a fight , even though it had been an hour and it would take another. When I got it back, I noticed the locks were still on the wheels. They had unlocked the lock bolts, changed the tires then put the locks back on. When I asked, they salesman told me it would “only cost another $60”. He had the balls to give me his card.

I might just come back and share his name.

Update: changing from 2 stars to 3 stars. After a lot of back and forth, I did set up an appointment to get the lock bolts changed out. It was not easy and there was not clear communication on what needed to be done. But the issue is resolved now.

Shannon Smith made the buying experience nearly painless. He listened to our needs and wants, found the perfect vehicle, and got us a great deal. He made sure that everything moved flawlessly through the process, and that we were familiar with the features of our new RAV4 before we left the lot. Thanks!

I recently had the pleasure of working with Bradley Cooper, the Assistant Service Manager at Toyota West, and I must say, it was an amazing experience. Bradley was incredibly kind, helpful, and very accommodating throughout the entire process. His professionalism and dedication to customer satisfaction truly stand out. He made sure all my concerns were addressed promptly and thoroughly, leaving me completely satisfied with the service. I highly recommend Bradley and the team at Toyota West for their exceptional service and customer care. Thank you, Bradley, for making my visit such a positive one

Hard working and very helpful staff! Highly recommend going here for any purchases!

Do not do business with this dealership, they are all helpful and friendly until they have your money. It has been over a month since I have paid them and still have not received a title. Have been trying for over a week to get ahold of someone in titling or their management. They don't answer their phones, they don't return calls. To the point where I have to threaten to take my money back and make them come pick up my car. Completely unprofessional, the salesman I was speaking with had to take a note over to the next office for us to get a call back. I buy cars all over the USA and this is the worst experience I have ever had with a dealership.