Toyota of Plano

Brian Campbell opted not to leave a text review of Toyota of Plano

I only had two problems with with my Camery 2012, they were unable to fix my tire pressure recording system after telling them in detail what it was doing even after bringing it up after paying for repairs it still was not working.

Re: I only had two problems ... Toyota of Plano replied on Wednesday, December 22nd 2021

Hi Fred, I'm sorry to hear about your recent experience with us. Feel free to give us a call to further address this issue. Thank you. Shawn Pickering Service Director 972-248-7204

Nagendra Prasad opted not to leave a text review of Toyota of Plano

Shout out to Elvedin and the Toyota team for fast service today!!!

Re: Shout out to Elvedin and ... Toyota of Plano replied on Friday, July 31st 2020

Thank you for your rating!

Still expensive, we gave you lots of tax breaks, you gave us jobs, build a monstrosity and still charge us top dollar for repairs. Thanks for this foolishness Toyota you are consistent.

Customer Service inToyota Plano is produce highest quality service with all their valued customer

Re: Customer Service inToyota ... Toyota of Plano replied on Tuesday, December 21st 2021

Thank you for the 5-star review!

Silvestre Calzada opted not to leave a text review of Toyota of Plano

Sales guy and manager were great. Issues started a 3 days after my purchase when I could not reach any service department members to get my car checked out for noises it had started making. I finally drove the hour there and was told they have nobody there to help me by a sales manager. I then canceled my extended warranty on 11/10/21 and found out on 12/20/21 that Toyota of Plano has never submitted any paperwork for the refund according to GS Admin(the warranty company). Now I am finding out that it will take another 15 business days, not including holidays, to process. Hope your experience is better than mine if you decide to buy here.

Re: Sales guy and manager wer ... Toyota of Plano replied on Tuesday, December 21st 2021

Hi Matt, I'm sorry to hear about your recent experience with us. Feel free to give us a call if you need to further address this issue. Thank you. Shawn Pickering Service Director 972-248-7204

Went here to attempt to lease a car and do not recommend due to the following:

Quoted us a higher selling price (MSVP) and another Toyota dealership pointed this out when they looked up the car's VIN number in their system.

They gave us two options for the lease:
Either we deposit $1000 with the understanding that it would be applied to our lease at signing or we can let them hold onto our car's title until the day of signing. (At one point the salesman literally referred to it as "holding the title hostage".)

We opted to pay the $1000 since it was going to be applied to the lease anyways.

Later when we told them we decided to lease a different car elsewhere, they told us that all transactions are non-refundable.

They did not communicate non-refundability at any time during our conversations.

In hindsight, there were plenty of red flags that went unnoticed. I regret coming here and my advice to anybody considering them is to do your research and be very weary of anything they say.

Re: Went here to attempt to l ... Toyota of Plano replied on Monday, December 20th 2021

We are sorry to see you have had this experience with us and we would like to get to the bottom of this. This is not our process. Please give our General Sales Manager, Jeremy Dodson, a call directly at 972-880-4627. Thank you for your time. Jeremy Dodson General Sales Manager 972-880-4627

They do a pretty good job. I've never had any issues and they run my car through the car wash without asking. The wait time for the completion of service is a while though.

Re: They do a pretty good job ... Toyota of Plano replied on Tuesday, December 21st 2021

Thank you for the 4-star review!