Towing Masters

I appreciate everything you have done. The towing company did an excellent job. Thanks for all your help.

Re: I appreciate everything y ... Towing Masters replied on Monday, November 22nd 2021

We appreciate your 5-star review. Thank you!

I was towed away. The truck driver treated me like it was his car. To prevent damage to the car, he towed it down. Would definitely recommend it.

Re: I was towed away. The tru ... Towing Masters replied on Monday, November 22nd 2021

Thanks for the feedback!

Used their towing service recently and had a great experience overall. Will definitely recommend their towing services in Frisco!

Re: Used their towing service ... Towing Masters replied on Monday, November 22nd 2021

Thank you for the great review, we appreciate your business!

I've never had any problems. This Towing Service in Friso has never failed to meet my expectations, and I have used it several times. They're efficient and reasonably priced.

Re: I've never had any proble ... Towing Masters replied on Monday, November 22nd 2021

Thank you for sharing positive feedback on your experience with us. We greatly appreciate it!

The owner is great. He was very professional and friendly. I called him multiple times and he answered every time. He had the tow truck to me within 20 minutes and gave me a great price. He sent someone else to pick up my car and bring it back to me. I'm very happy with his service. I definitely recommend him.

Re: The owner is great. He wa ... Towing Masters replied on Wednesday, October 27th 2021

It is great to know you were happy with the job! Thanks for letting us know!

These people don't even know the meaning of professionalism, customer service or integrity!!! I called them at 2:00 p.m. today for a battery jump and was told by Alex that the driver's ETA was within 30 minutes. After approximately 1 hour had passed, I called for an updated ETA and was told by Alex that the driver had just cleared his tire change call and was EN ROUTE to my location and AGAIN said he'd arrive in about 30 minutes. I waited close to another hour and called back requesting to speak to the manager. Ronaldo or Reynaldo (mgr.) proceeds to tell me that it would be at LEAST ANOTHER 40 MINUTES before the driver would arrive! I explained to him that I had already waited over 2 hrs and when I asked him why the driver never came, he said he went on another call!!! So, I told him that I'm not paying full price to wait over 3 hrs. and he told me that they were canceling the service call because they REFUSED to adjust the price! I'll be sure to let ALL of my neighbors, family, friends, other online reviews, Better Business Bureau and the Chamber of Commerce know that these people couldn't care less about the people of their community that have paid their paychecks every week! You should be ashamed of yourself but in order for that to happen...you would need to possess a conscience which you obviously don't. You WILL reap what you sow!!!

Re: These people don't even k ... Towing Masters replied on Wednesday, October 27th 2021

We are glad that you took the time to provide your feedback on our services. We strive to provide excellent quality solutions, 24/7. Please accept our sincere apology for your poor experience. We will investigate the incident and draw lessons from it.

Og came out fast & jump started my car in second great service

Re: Og came out fast & jump s ... Towing Masters replied on Tuesday, October 5th 2021

Thank you for the great review, we appreciate your business!

Driver was extremely Nice. Towing was on point and the car was secure. Driver was also willing to help me out financially.

Re: Driver was extremely Nice ... Towing Masters replied on Monday, September 13th 2021

Thank you for the great review, we appreciate your business!

Over the phone, the agent quoted me $60-$90 for the price of getting my vehicle hitched onto the ramp, he also stated once the driver has my vehicle hitched, they would charge $4 per mile travelled to the drop off location. I told him there was only a 1.2 mile distance between the pickup and dropoff locations, at which point he said the first 5miles driven are free and $54 per mile would be charged after the first 5miles. Finally the agent said the company charges $59 in the event that your vehicle is not at the pock up spot for any reason and the driver has to make a blank trip. This charge isnt refundable however it wouldnt be applied if the car is where the customer says it will be. When my tow driver arrived to me with my car, he hands me an invoice over $200, charging $90(hitch price), $8 in mileage, a $59 service charge eventhough my car was definitely at the pickup spot, along with an extra $68 which was not accounted for. Clearly I was mis-informed, well over-charged and taken advantage of in a moment of need, since my only other option would have been to allow my car to be sent to an impound and be charged triple that amount to have it released and sent to my house again. After i told the driver I couldn't afford his price, he reduced it by only $45(strange how the price seemed to depend on whether or not the driver felt like changing it, instead of the fees being a required part of the service) and even still i was being over charged. He even showed me receipts from past customers, attempting to prove the validity of the charges, but it just looks like these guys have a habit of adding hidden fees onto people's initial quotes, charging for mileage that was promised to be free, as well as threatening to have people's cars sent off to unknown impounds if the customer doesnt agree to pay almost triple the quoted amount. I can assure everyone, there was no communication failures, this was just a scam plain and simple.

Re: Over the phone, the agent ... Towing Masters replied on Sunday, August 29th 2021

We extremely lament your bad experience. We are absolutely committed to 100% customer satisfaction and sincerely hope you will allow us to prove it to you in the future.

These guys charge me 100 more dollars than what they quoted me one when I went to pick up my car from being repaired they said it came in with a bumper loose I have a BMW so that means it doesn't have a latch if this was a reputable company they would have put my car on a flatbed they hoist it up and tore my whole bumper, overcharge me and didn't even apologize

Re: These guys charge me 100 ... Towing Masters replied on Wednesday, July 28th 2021

We are glad that you took the time to provide your feedback on our services. We strive to provide excellent quality solutions, 24/7. Please accept our sincere apology for your poor experience. We will investigate the incident and draw lessons from it.