Toro Road Runners San Jose

Quick and easy. Thank you for your effectiveness, Juan!

Terrible service, driver never showed up, person on the phone was extremely rude and tried to charge me cancellation, not to mention she hung up the phone on me when I told them I am canceling

Really bad service and the driver doesn't come in time. The receptionist talks rude
Choose some other service

Arrived relatively quickly (~1 hour) but driver scraped my car’s front and rear when going on/off of the trailer.

Toro Road Runners arrived quickly and took care of everything without any issues.

ishmael buenrostro opted not to leave a text review of Toro Road Runners San Jose

Worst Customer Service Business I have ever dealt with. Called them for a tow on Feb 23, 2022 at 12:00pm. They said they would be out in 45 min to 1 hour. Did not show up for 3 hours. Before they showed up, I needed to change my delivery address to a different one bc my Service agreement would not be honored at Firestone. I called Toro back to change delivery location, was told to just tell the Driver where to take it. I typed up a document stating the new location: Changed from Firestone to Dealership. Tow Truck Driver arrived after 3:00pm, he did not speak English very well. I tried to tell him where to take the car, I handed him the document with the new address. 30 minutes later I get a call from Firestone asking why my vehicle is there bc I had told them I needed it to go to Dealership. Firestone Mgr was very professional, tried to tell the TT Driver take it to the address on Document. Driver wouldn't do it and left. I called Toro back, they said for an additional $150 they would pick it up again and take it to Dealership. I was not going to pay an additional $150 to them to correct their error. I called Courtesy Towing (San Jose) and they picked up vehicle and got it to Dealership. I am disputing this $150 charge as I did not get the service I had requested. The Toro Call center I talked with was obviously working from home bc I could hear her child in the background. I don't think she had time or wanted to correct the new location address I requested. Very poor service in calling and towing. Don't use this business. You will regret it.
**Update: Took 3 months, but I did get a refund.

Justin Maddox opted not to leave a text review of Toro Road Runners San Jose

This place is super friendly and reasonable! I’m telling you they can literally tow ur car anywhere u need it. he fit the HUGE truck through the smallest places and i’m just amazed. 10/10 Highly recommend going to them for towing!

Service was a class today