Toro Road Runners San Francisco

Guy was outstanding. Fast. Courteous

Toro Road Runners is the most incompetent and untrustworthy tow truck company in the Bay Area. I called them to tow a vehicle from a warehouse to the airport, emphasizing many times that timeliness was of the utmost importance given that we had an appointment we could not be late to. Despite reassuring me numerous times that the truck was going to be on time the next day, the truck was over 1 hour late, thus severely disrupting our schedule for the rest of the day.

What is particularly frustrating and disappointing about Toro Road Runners is their fundamental lack of integrity, which permeates their entire business – the dispatcher I spoke with (Rose) reassured me that the truck was going to arrive promptly at or before 10.00 am. As the clock kept ticking and no truck materialized, I called the dispatcher, who reassured me that the truck was only “10-15 minutes away”. 15 minutes later, the truck was nowhere to be seen. This went on for more than one hour, during which Rose kept lying about the location and expected arrival time of the truck.

Furthermore, it has to be noted that their business model is to spend heavily on Google advertising and to then subcontract the towing jobs to other companies, and not to maintain a fleet of trucks and a team of drivers. Toro dispatchers refuse to share the phone numbers of the drivers saying it’s their “company policy”, requiring customers to call the dispatch center should they wish to get in touch with the perpetually-late drivers they subcontract the jobs to. The real reason is that they often don’t know themselves which driver has been assigned to the job, making any communication difficult and time-consuming. The subcontracted drivers are given little context on the job and its requirements, making it difficult for them to choose the right equipment and be on schedule.

Lastly, the truck Toro dispatched had an expired registration – we were denied entry into San Francisco Airport as they rightly require all vehicles to have a valid registration. This only compounded the disruption caused to our operations, as we had to call another tow truck and wait more than one hour (in addition to the one hour of delay caused by Toro).

My heartfelt recommendation is that you stay away from Toro Road Runners – an inherently dishonest business, whose dishonesty is only compounded by profound incompetence.

Loved this towing place. They were very efficient and on time for the appointment I had scheduled. Highly recommend them!

Tow truck came from another party GD towing. I guess they are affiliated not sure but the price was reasonable. Thank you

Professional, courteous and friendly service! I've tried two friends to give me a jump start because my car has a 1200amp marine battery.. no dice even after 5 minutes rev charging.
Their truck jump had the car up in running almost immediately. I will use their service again!

Alexander was very professional and made sure my truck was well secured. Great guy.

Horrible!!!!!!!!
Bad attitude, took over an hour to arrive, $300 to change a tire. Elderly client with Emphysema!
Disgusting!

Extremely efficient, professional and reliable! I would recommend this company to anyone who is looking for someone that they can trust, which is hard to find nowadays!

Martin. C was amazing and professional from start to finish. Explained what he was doing with my car and asked for my directions on where to put my car. He was quick and did a really good job! I recommend Martin C from toro road runners!! 5 star service

Martin C quick service and clear explanations. Use the service again.