Novi M opted not to leave a text review of Topnotch Resort and Spa

Perfect place for vacation

John Fagan opted not to leave a text review of Topnotch Resort and Spa

Great hotel, exceptional staff. This place.is.tje real deal. We enjoyed our stay

Sage Guggenheim opted not to leave a text review of Topnotch Resort and Spa

I've never had such bad service at a restaurant in my life. We waited 40 minutes for a drink when there were probably 15 people in the whole place. Eventually we had to get up and leave. We also had trouble with our bathroom and had to use the lobby bathroom. I pray they have made some adjustments since we were there in October. It was a bad experience staying here. I'd be happy to give more feedback to management, but in the 3 days, 2 nights I stayed there was no manager to speak to. I was told they would contact me but obviously no one ever reached out. Im not complaining but I am warning people that for the cost they really don't have the attention to detail you'd expect. The view and the pool were the only saving graces.

Beautifull place. Very good food.

It's been about 8 years or so since we've visited. A lot has changed but, unfortunately, not for the better.
I'll start with the positives: Location is wonderful. It is, overall, a beautiful hotel. The rooms are large and the beds are VERY comfortable. The rooms are clean EXCEPT what I'll talk about in the negatives. Food at The Roost is decent but a little overpriced for what you get. We were disappointed that the fireplace wasn't working and the waitress gave a long winded explanation about it not having worked properly for a while and she didn't really know when it would be. It's cool that there are filtered water coolers everywhere. We always bring bottled water when we travel but there was no need here.
Honestly, I only have one real negative. But it is pretty major: Topnotch has a mold problem. A big one. In our bathroom, there was mold all over the rim of the sink, all around the bathtub, on the tiles, there was even mildew/mold on the wall. And it's everywhere at the pool. If you're in the hot tub, look up. There is "vent" and it is wood and literally BLACK with mildew. It's just disgusting. And has to be unhealthy. They really need to do something about it. I honestly don't know how more people don't notice or complain about it because it's gross. And for the price you pay, it certainly isn't something you would expect. I wouldn't expect it in a Holiday Inn! It's really bad. Because of this, we probably won't return. It's a shame because this resort has so much potential. I just don't understand how they are allowing this problem to go unmitigated.

The accommodation and grounds were beautiful and we enjoyed the mountain views. I must say however, that the lack of availability of massage appointments did take away from the experience, especially since it is noted as a Spa resort. My husband and I were unable to book a couples massage during our 3 night stay, despite trying to book 2 weeks before our visit. Also, charging hotel guests $20 to use lockers upset a few of the people we spoke to. The pool area was pretty busy, and people were leaving their clothes, bags and shoes around to avoid the locker fee. These are some of the reasons why I am unable to give 5 stars.

Dc Stott opted not to leave a text review of Topnotch Resort and Spa