Tom Williams Collision Center

I’m giving this place one star not for their work quality but how difficult it is to do business with them. I had some work done on my Range River Discovery a few weeks ago and the vehicle was in the shop for almost three (3) months. Of course the “supply chain” was the blame and there is no way you can verify that. Communication was very poor during this period and I had to continually call them to get an update (their automated system is of limited value).

Unfortunately my vehicle sustained some very minor damage again and I went by this morning (2/10) without an appointment to get an estimate. They told to come back February 23rd for the estimate! I live in Orange Beach so it’s not like I can pop by at any time. It is amazing that a body shop is not sufficiently staffed to provide on demand estimates with a reasonable wait time.

For me I will never go back to Tom Williams collision. There are too many other quality body shops….as a customer I require better service. Good riddance!

James Bell opted not to leave a text review of Tom Williams Collision Center

Emily P opted not to leave a text review of Tom Williams Collision Center

Had a serious accident with my 2022 Audi S8 and Ryan and the team got my car repainted and all suspension and braking systems repaired as if the car was new again. Highly recommend these folks for what they do. I was totally impressed with positive outcomes and great communication skills.

The receptionist was very welcoming and friendly ????
David was polite and straight forward... Waiting to see how the next visit turns. Blessings????

Let me start this review by saying that I hate leaving negative feedback but I want people to know what they’re in for. I should have read the reviews first and done what friends told me to do and used Town & Country in Bessemer.
I was originally told that my simple body repair would/could be done in a day so I scheduled my appointment almost two months out because it was the soonest they had. That should have been a red flag! At my husband’s urging, I called three weeks before my appointment to confirm that we were still on. I was told to drop my keys in the drop box. I reminded them of what I was told, same day. The office manager, Angela, tried real hard to help me and told me that they don’t even order the parts until they have the vehicle (another red flag) but Jeff said no way. Three days, four MAX!! Here I sit EIGHT days later and they still have work to do for simple body work, Front clip, not even including the hood, and some trim replacement. Plastic, people, PLASTIC!!! oh and the windshield washer reservoir had to be replaced too. Still, eight + days?
So would I recommend, absolutely not! Unless you’re overflowing with rental car money, enjoy being lied to and have nothing at all better to do than wait.
So I’ll leave this heat and hope that others will heed the warning! Good luck because you’re going to need it!

Jay Studio Clothing opted not to leave a text review of Tom Williams Collision Center

Unable to get any service on repairs to our lexus. They are so backed up, couldn't get a answer from them on any thing.

Not good

They are not using the quality parts and service is aslo not good