The Ritz-Carlton, Boston Common

Lisa G opted not to leave a text review of The Ritz-Carlton, Boston Common

Great place. Rooms were clean and comfortable. The service was excellent. Very pet freindly. They went out of their way to make my dog fell right at home with her own bed and 2 bowls.

Yelena Bronshvayg opted not to leave a text review of The Ritz-Carlton, Boston Common

I got to say i have stayed at lots of better ritzs for a cheaper price. nothing in my minibar and the valet will not hesitate to "hint" for tips xD. PS: my view at the executive suite was nothing but the building under construction nearby and i was told it would be 900 dollars extra a night to upgrade to a suite with the Boston common view(bro it's just a park)

DON' T GO! They stole things???

This isn’t a true 5-star experience, and the rooms fall short of Ritz standards. However, the location and service are excellent, and the in-room breakfast was fantastic! Their parking is challenging to find.

Staff was amazing, service was amazing and the atmosphere was awesome. The room, well it lacked cause the fridge had no option on drinks cause it was empty. The bed was like sleeping on a bed of concrete and neither one of us got a good night sleep. The room service was good, 30 minutes early but a bowl of oats and three pieces of bacon for 56 bucks? Overall we loved the location but the face we couldn't get any where near a good nights sleep is pretty disappointing.

If you're expecting the signature Ritz Carlton entrance, attentive customer service, and a room that leaves you in awe, you will find yourself disappointed. We arrived at the Ritz Carlton in Boston in October 2024 for a late birthday celebration for my mom, who was staying at a Ritz Carlton for the first time. I had hoped that the reviews I read two years earlier, which mentioned various issues with the property, were outdated and that improvements had been made. Unfortunately, it seems those concerns are still very much a reality.

While the room was spacious, the layout felt impractical. The towel hook in the bathroom is positioned outside the shower, which means that after drying your hands, it's easy for the towel to fall off. To make matters worse, the other towel racks are located on the far side of the bathroom, away from the shower. The marble sink was cracked, and the toilet seat was also damaged. Additionally, the bathroom features a handheld bidet spray, which is difficult to use--certainly not the proper solution for a luxury hotel. I'll provide pictures to follow. For over $800 per night, these amenities should have been updated to reflect the Ritz Carlton brand.

The room also had limited outlets for charging devices, which is surprising for a luxury property. You'd expect to find outlets near the bedside, but there were only two USB-B ports and two at the table, which are outdated considering most electronics now use USB-C. The refrigerator was partially locked, with one side completely inaccessible. It was frustrating since there were no snacks or refreshers stocked, and the locked section served no purpose. It made it difficult to store leftovers or refrigerated items we'd brought with us. When I called the front desk, they couldn't explain why it was locked, only offering to send a technician to unlock it. We decided to skip the interruption and just made do.

In the morning, we requested two bowls and spoons to make our own granola and fruit, only to be charged for the request. For the price we were paying, it's hard to understand why the hotel couldn't provide this without charging extra. A few dollars for the hotel wouldn't have been much, but it would have gone a long way in providing outstanding service.

I've stayed at multiple Ritz Carltons and St. Regis hotels, and this one has been by far the most underwhelming.

The only positives of staying at this property were the attentive and genuinely helpful room service staff, as well as its prime location in the heart of Boston, within walking distance to Copley Square, the Boston Gardens, Boston Common, and more.

If you’re expecting the signature Ritz Carlton entrance, attentive customer service, and a room that leaves you in awe, you will find yourself disappointed. We arrived at the Ritz Carlton in Boston in October 2024 for a late birthday celebration for my mom, who was staying at a Ritz Carlton for the first time. I had hoped that the reviews I read two years earlier, which mentioned various issues with the property, were outdated and that improvements had been made. Unfortunately, it seems those concerns are still very much a reality.||While the room was spacious, the layout felt impractical. The towel hook in the bathroom is positioned outside the shower, which means that after drying your hands, it’s easy for the towel to fall off. To make matters worse, the other towel racks are located on the far side of the bathroom, away from the shower. The marble sink was cracked, and the toilet seat was also damaged. Additionally, the bathroom features a handheld bidet spray, which is difficult to use—certainly not the proper solution for a luxury hotel. I'll provide pictures to follow. For over $800 per night, these amenities should have been updated to reflect the Ritz Carlton brand.||The room also had limited outlets for charging devices, which is surprising for a luxury property. You’d expect to find outlets near the bedside, but there were only two USB-B ports and two at the table, which are outdated considering most electronics now use USB-C. The refrigerator was partially locked, with one side completely inaccessible. It was frustrating since there were no snacks or refreshers stocked, and the locked section served no purpose. It made it difficult to store leftovers or refrigerated items we’d brought with us. When I called the front desk, they couldn’t explain why it was locked, only offering to send a technician to unlock it. We decided to skip the interruption and just made do.||In the morning, we requested two bowls and spoons to make our own granola and fruit, only to be charged for the request. For the price we were paying, it's hard to understand why the hotel couldn’t provide this without charging extra. A few dollars for the hotel wouldn’t have been much, but it would have gone a long way in providing outstanding service.||I’ve stayed at multiple Ritz Carltons and St. Regis hotels, and this one has been by far the most underwhelming. ||The only positives of staying at this property were the attentive and genuinely helpful room service staff, as well as its prime location in the heart of Boston, within walking distance to Copley Square, the Boston Gardens, Boston Common, and more.

This hotel has to be in my top 5 best hotels I’ve ever stayed at. The bed are super comfortable and the staff was all amazing.