The Ritz-Carlton, Amelia Island

It's a nice and luxurious hotel. I would recommend anyone to this place, it's really good. Amazing customer service, excellent staffs and warm environment.

This is the most beautiful hotel I have ever stayed in! From the moment you enter the lobby, they treat you like royalty. The food, atmosphere, luxury accommodations, the staff, all of it was top notch!! It smells amazing! So amazing I had to buy the signature scent oil for my home diffuser!! I had a wonderful experience on this gorgeous property! Thank you to the wonderful Staff for treating my husband and I so well.

If you're looking for a luxury elevated beach vacation—whether solo, as a couple or family—this is the place. The Ritz?Carlton, Amelia Island shines not just for its setting, but for its soul: gracious service delivered with genuine Southern kindness.
Highly recommended for anyone craving a blend of coastal beauty, refined luxury, and heartfelt hospitality. My wife and I went to celebrate her birthday and the most incredible experience top to bottom. From our magnificent dining experiences at Coast and Salt to the immaculate spa the service and personal touches were amazing. We felt truly welcome and the staff was extremely warm and friendly throughout our entire stay. We highly recommend this special oasis and will be returning again soon!

Hector Lopez opted not to leave a text review of The Ritz-Carlton, Amelia Island

michael addison opted not to leave a text review of The Ritz-Carlton, Amelia Island

My husband is Titanium. We stayed here for my birthday. Bought a 100 minute couples massage with full access to amenities and there was no room to sit at the pool in the spa area. After dinner we went to an area by a fire pit to enjoy the fire and ocean view (that was not blocked off) and were ran off because we were told there was an event and “the view was precious to them” It came across as rude and ignorant. If there is a space people aren’t allowed, block it off to avoid humiliating your guest. I won’t be back here-you ruined it.

Furthermore-guests should be required to wear a cover up when they aren’t in the pool area.

Beautiful property, nice rooms. Great beach and amenities. I have to say though the service at this property is not up to par for a ritz. Staff from valet to front desk to the restaurants was inattentive and at times rude.

Mason at the front was great!! Always super friendly.

Yesterday, I was cordially invited to brunch at the Ritz-Carlton, Amelia Island with friends. The Ritz-Carlton is absolutely beautiful from the surrounding grounds to the lavish decor on the inside and luxurious shopping boutiques.

Now seated for brunch, our maître d, “Javar” an African American young man directed his attention solely on my friends who all happened to be Caucasian, and ignored me completely, a female of color. We were seated at a round table outside and Javar, started from my left collecting the choice of beverage from each person ignoring my presence. A friend at the table had to mention to Javar that he did not ask about my beverage. Javar looked at me with such disdain and asked what beverage did I want. I responded, cranberry juice, please. After delivering each beverage, Javar failed to deliver my beverage choice. It was Bob who called out to Javar asking what happened to my beverage. Javar turned and asked, what did she order and it was stated, cranberry juice.

Now that we each had time to make our food selection, Javar walked from left around the table collecting menu choices without even looking my way. As Javar was attempting to ask my male companion for his menu choice, when he kindly asked him to take my menu choice before taking his.

His behavior was intentionally deliberate, disrespectful, fueled by his own prejudices toward me for unknown reasons. His unwillingness to serve me with common courtesy was deliberate and utterly unacceptable, unfounded, and gives a poor representation of the Ritz-Carlton, Amelia Island.

This was my first visit at the Ritz_Carlton, Amelia Island, Fl and my first time meeting Javar.

This was my second stay at this property. I had a poor stay a few years ago but figured I'd give them another chance. Bad idea. Basically all of the same disappointments as last time, plus a few more. I do not plan on returning as an individual guest, it's clear the property's real customers are conference organizers. Many of the staff try, but it's clear they are just stretched too thin and haven't been trained on getting the details right. Other than the nice beach, there are simply better properties to visit, with better service, at a much more reasonable cost. Just some of the issues I have with this place:||1) Check in was super rushed. I had to ask questions about the property that should have been proactively explained (e.g., restaurant options). In fact, it wasn't until the last day of my stay when the concierge was finally at the desk (was usually unstaffed), that I found there was an actual schedule of events. Actually, I didn't even know until seeing in another guest's review below that there were smores on the property - would've loved to do that with my son. Similarly, I learned from another guest about that the property has Mercedes that you can borrow for a few hours (I've done this at other properties like Four Seasons and Auberge) - of course, no info about this at check in. How are guests supposed to know about your hotel if you don't tell them!? Small things like this can make the difference between a good and bad stay.||2) I asked and found that the property has a policy where young children dine for free (again, no one offered this info up to me). I happened to eat every meal during my stay at several of the restaurants on the premises. Unfortunately, about 75% of the time I had to ask them to remove my son's meal from the check, even after confirming each time we sat down. It made me feel cheap and I shouldn't have had to ask. They should also have told me about this proactively at check-in or otherwise.||3) The pool was an absolute madhouse. They've crammed so many chairs into that area that it is actually uncomfortable. I've never seen a luxury hotel have anything other than full-flat loungers at a pool. However, at the RC Amelia Island, the first row of seats next to the pool are regular upright chairs that do not lay flat. One of the staff told me they did this to fit in more chairs.||4) F&B service at the pool was sometimes incredibly slow. I learned to just ask them to bring me my check at the same time as my food or drink, however, one time they just never brought the check. After waiting over an hour, I told another server and left. Imagine my surprise at checkout when I found that someone had added a 20% gratuity to the check.||5) I was alone with my very young son. At check in, I inquired about purchase club access and was quoted $600/night. For one adult, that was outrageous and in fact more than the difference if one just bought a club room to begin with. In fact, it was the same price they'd charge for two adults. They refused to make an accommodation for a room with just a single adult (50% of the price for 2 adults? 75%?). I would have bought it. So they both lost out on additional revenue as well as started a stay off on a weird foot.||6) Finally, basically no benefits for having high Bonvoy status. I'm lifetime Titanium, so I've been around the block and do not have exceptionally high expectations at a domestic conference "resort" like this. Maybe a nicer view or a snack in my room. Nada. It was clear they had better rooms because the front desk agent even went to "ask her manager" when I checked in - but nothing for me! They also didn't offer the "alternative amenity" that they're supposed to for charging an amenity fee that includes Wifi (yes, its required as part of Bonvoy's T&C's in section 1.3.c.ii - look it up). ||Anyway, I don't plan on visiting again. If I do find myself in the area, I'd probably check out the Omni for half the price.