One of Long Island's leading landscape design companies, The Platinum Group creates sophisticated residential and commercial outdoor living projects. Our award-winning team specializes in custom gunite pools, artistic masonry, and complete property transformations in the greater Nassau and Suffolk County regions.
Based on 6 Reviews
Add ReviewProvide a proposal which took almost four weeks to get , when they told me they could do job with in three weeks of initial meetingReport
When received proposal, it had nothing we discussed even after providing pictures of water fall I was trying to achieve had no dimensions or concepts of what size or area of water fall.
it was apparent they are over loaded with trying to get jobs but made it clear he is very busy and could not return calls txts or emails . I found it to be very unprofessional and could not or would not recommend this business and have forward my opinions to my many contacts and professionals.
I recommend using a competitor, till this Day I'm still waiting. For a follow up phone call it's very obvious that call will not becoming They walked away from a 30,000 dollar job I guess it says a lot about their business truly unprofessionalRe: Provide a proposal which ... The Platinum Group replied on Tuesday, August 24th 2021Hi Corey, We are sorry to hear about your experience and it seems there may have been some points of miscommunication between us. Here at The Platinum Group, we pride ourselves on creating a unique proposal specific to the client's needs. We communicated that a proposal would take about 3 weeks to complete in order to ensure that we had all of your boxes checked. The initial proposal contained most of what we discussed aside from the pond area as we had left it open for further discussion. We admit we did not return your phone call as quickly as we had liked to although we did open up a line of communication through text in order to get you set up with a revised estimate to suit your needs. As we mentioned, we like to get very personalized and detailed with every job we do as we understand the time and financial investment in such a project. With that being said, we are sorry our interests did not align during our initial interaction but we wish you the best of luck with your project.
Agustin Cuellar opted not to leave a text review of The Platinum GroupReport
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As we sit around the pool four years after it was built we are just as happy with this company as day one! During corona we are even more appreciative of their fine work. A few issues have popped up and I am more then impressed how they stand behind their work. I strongly recommend this company.Report
Platinum is a highly professional company that built me the pool that I always wanted. They met all expectations and were always responsive and stood behind all the work they did. It was especially a pleasure dealing with Peter and Brian. I give them my highest recommendation.Report
Outstanding design-build company. I have worked with closely with Brian, Brent, Meghan and the Platinum Team who are committed to delivering top quality project start to finish!Report