Sterling McCall Toyota

I have purchased two vehicles here, both with full coverage. The first one never had any issues and extended warranty covered maintenance. Today with the new vehicle I purchased with extended warranty, I have been having issues. According to them now it doesn't cover any of the maintenance but oil change. Total rip off because when they sell you the car it's not what they tell you. Each visit have to pay out of pocket. Not only do they charge for everything done to vehicle but wait time is ridiculous. Even after setting a time frame. Not sure what happened with this dealership but I won't ever be coming here again for a future purchase. Beware of buying additional warranty and coverage, it's a total loss.

Re: I have purchased two vehi ... Sterling McCall Toyota replied on Wednesday, December 22nd 2021

Thank you for informing me about your situation. Please know that we are looking into your concerns, Richard Bryant the Finance Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.

Good car but bad service. Schedule and arrive at 11am but took 37 minutes to get service started. No one was helping. Will never come back here for service.

Re: Good car but bad service. ... Sterling McCall Toyota replied on Tuesday, December 21st 2021

Thank you for bringing this to my attention. I apologize for what you experienced during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Service Director [email protected]

Samuel Hackett opted not to leave a text review of Sterling McCall Toyota

Love the variety of Toyotas.

Re: Love the variety of Toyot ... Sterling McCall Toyota replied on Friday, December 17th 2021

Thank you for your visit!

Great staff very professional.

Re: Great staff very professi ... Sterling McCall Toyota replied on Tuesday, December 14th 2021

Thank you for your kind words for our staff, Linda!

Griselda Garcia opted not to leave a text review of Sterling McCall Toyota

Selling my car to these people was super easy and quick. 5 minutes appraisal, super easy going people, no pressure to sell immediately. Thank you Auggie, Sanam, and Karen for the easy experience!

Re: Selling my car to these p ... Sterling McCall Toyota replied on Monday, December 13th 2021

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Car service was terrible! I waited 25 minutes just to drop off my car, which I made an appointment for. I saw service guys walking around but didn't bother to ask if I needed help. I had to flag people down to help me. Then they didn't call me until 1.5 hour before closing and told me issues that they found. When I picked up the car, I waited for 15 minutes for someone to bring it. Not waiting longer, I then went back in line to get someone paged to bring the car up. The guy then brings up the car and parked it at the end and walked off. He didn't even bother to tell me that my car was there. Terrible service for a well-known dealership!

Re: Car service was terrible! ... Sterling McCall Toyota replied on Tuesday, December 21st 2021

Thank you for bringing this to my attention. I apologize for what you experienced during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Service Director [email protected]

TERRIBLE SERVICE!!! Waiting since 4 hours and car is not ready yet.... Don't know how long will have to wait... normally they took around 2 hrs... I have 2 issues but they are unable to resolve it today and asked bring my on weekdays..... WHAT!!! don't respect customers time...

Re: TERRIBLE SERVICE!!! Waiti ... Sterling McCall Toyota replied on Tuesday, December 21st 2021

Thank you for bringing this to my attention. I apologize that the time for service was not what you anticipated. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Paul Krenzer Service Director [email protected]