Staybridge Suites Austin Northwest

Front desk clerks not very helpful. Manager never called back. Food area was dirty. I stay at many IHG and this is my worst experience.

The employees make the it feel like home but nothing quite like home. Need better variety of food.

Great stay and a clean and friendly hotel. I have stayed here before and will most likely come back over and over again. I very much enjoy the IHG experience and the staff they have working.

Keep up the good work.

This place is very gross and not cleaned properly. I felt very uncomfortable my whole stay. I would not recommend this place to anyone.

Very comfortable with lots of amenities for long stays!

Re: Very comfortable with lot ... Staybridge Suites Austin Northwest replied on Friday, December 10th 2021

Thank you very much for taking time out of your day to provide us with direct feedback! In addition, thank you very much for staying with us!

the hotel staff was very accommodating to our ground floor request

The wait to get check in this place was about an hour long. I am not sure If the guy knew what he was doing but he had at least 5 people in line after us and each person took at least 30 minutes each. We went to go get breakfast the next morning. I decided I wanted a bagel so I got up and stood behind a little girl where she was literally taking all the bagels. Not only was she taking all the bagel but she was doing it for someone that worked in the kitchen(a Mexican girl/guy). A white girl at the front desk was in it as well as she was taking packs of food upstairs.

Chris Piedmonte opted not to leave a text review of Staybridge Suites Austin Northwest

Very dirty. And I'm not the picky type. When I see some common things that I don't usually use that are so nasty, it makes me think if the things that I am using are clean. Bed was comfortable. Breakfast was decent.