Star Subaru

Simon Tin opted not to leave a text review of Star Subaru

Our sales rep listened to what we were looking for and delivered. We got a fair trade in for our old car.
They also provided excellent follow up service to make sure we were comfortable with all of the features. We were given the opportunity to go back again to ask any other questions we needed to.
I highly recommend them.

Been this neighbors more than 40 years and I can’t believe star Subaru giving me a worst nightmares! My sale left the company, and I can’t get back my deposit! Horrible sale manager with non responsible replied. Now They r not returning my deposit and hung up on me!!! The sale manager not listening and blame the customer fault when you try to tell him the whole stories!!! Very upset!

celia carbajal opted not to leave a text review of Star Subaru

Cheryl Bishop opted not to leave a text review of Star Subaru

Jose Gonzalez opted not to leave a text review of Star Subaru

Almost 2 months have passed since I sold my car. Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story:

I drove from Massachusetts and bought a brand new 2019 STI from Mike back in 2019. Fast forward to July of 2024, I sell the car to a dealer in Massachusetts and reach out to Star Subaru to get my 10 year warranty prorated since it's no longer useful for me.

Mike says okay, email him the proper documentation and he'll prorate it. The sale goes through on July 18 and I reach out to Mike on July 19; receptionist says he's not working that day. I then reach out the following week, everyday of the week, and receptionist says he's on vacation and they don't know when he'll be back.

I continue calling literally everyday until he returns my call on August 9. I then email him the proper documentation showing sales proof and payoff from the Bank, along with my new mailing address, all while stll on the call. He says okay, he'll get it taken care of.

He calls me back the same day to give me the amount that I'll be receiving and confirms that the check will be sent out later that day once Accounting processes it. He says I'll receive it in a week, but I tell him conservatively, that I'll call him if I don't get it by the end of the month. Note that this call is still on August 9.

A couple weeks go by and still nothing. It reaches September and I call him back on September 2, Labor Day. He tells the receptionist to tell me that the check was sent out that past Friday, August 30, and that they only get paid at the end of the month, and that I should receive it within a couple days. I told him to just cancel the check and send it to me electronically. He says his dealership doesn't do that.

Mind you, it doesn't take a week for mail to get to Massachusetts from New York. We're only 4 hours away. And nowhere in his initial call did he mention that they get paid at the end of the month. He says to call back on September 6 if I don't get the check, then he'll overnight it to me.

September 6 hits and still no check. I call back. Turns out he "sent" it to the wrong address. He sent it my original address that was on my warranty instead of sending it to my new address that was included in my intial email along with the supporting documents. He says he'll overnight it and that I should receive it by September 10. Again, it doesn't take up a week for mail to arrive to Massachusetts from New York, regardless if it's standard or overnighted.

Today is September 13 and still no check. The person that sends out the checks is on vacation and he said he sent it out personally himself, which I have doubts about considering my experience with him.

Definitely would not do business with again, and would advise everyone to steer clear from.

Excellent Service!!!
Alex and Mike worked diligently to process our paperwork, answer all of our questions, and make sure we were comfortable with our choices. An honest team who represent a great product. This is by far the best Subaru dealership I’ve had the opportunity to work with.

It was a pleasure to buy our Subaru Ascent at Start Subaru Dealer, Steve was a great salesman, helpful and kind, overall we had a good experience at Start Subaru

This dealership was a pleasure! Everyone involved was so helpful and had great attitudes, especially Mike and Sam. I am so excited to drive my new Subaru!