Springhill Suites Oklahoma City Quail Springs

There were hairs on my bed. The elevator floor was nasty with spilt coffee all over. The staff was nice. I felt like I kept getting bit by something and the next morning I double check and find bed bug skeletons on the pull out bed(I never found anything in the main king bed where I was sleeping). Still a scary thing. When I got home I covered everything in alcohol and washed all my stuff. I just wish I hadn't incountered these issues. I have another trip coming up in a few months but will gladly pay an additional $30-40 for one of the other hotels near by

I stayed 2 days following a surgery I had and ran into problems with housekeeping 4 times.

First time they attempted to open our door mid morning without knocking and our latch was on. We told them we didn't need any service that day.

Later that afternoon around 3, housekeeping walked right in the room as I have half dressed doing a wound care dressing change, again without knocking.

The next day I asked for a late check out and was sleeping around 11 when my door was opened again by a male housekeeper. My latch was on so the door got caught and he walked off and left it cracked open. I had to get up and go close my door but his response was simply "oh sorry I opened the wrong door."

Around 2 minutes later I hear a knock and housekeeping attempting to open my door so bi open the door again and explain I keep getting interrupted and I'm a late checkout. She gave an empty apology and kooks me up and down as if she has an attitude about me saying anything.

I go checkout and the front desk has no idea I already received my statement via email. My charges were around $184. As I approach the desk the manager said she would check me out because I had many issues and she was "very sorry" about it. She explained she would take off $20.00 plus taxes to make up for it all.

The housekeeping and more staff gathered around the desk to watch and listen. The two from today beat it down there as if they were ready to defend themselves. The manager never told them to go away and when I said they all need to knock the one girl with the attitude pipes up "I did." The manager never handled her attitude and again slowed them to all stand around the desk and watch/listen. It's almost like middle school bullies ready to pounce.

Manager gets my statement done and I immediately notice I'm paying $20.00 more. I just played dumb and told her thank you and submitted both my first and second statement to cooperate because I had already spoke to them an hour before. Thankfully corporate took care of me but I would not recommend this place. Very unprofessional minus one young gentlemen and one lady who works in the evening.

THEY HAVE AN ELF ON THE SHELF! This meant so much to our kids to feel like their elf travelled with us. They even moved it every day. Such a simple touch that just went above and beyond for us. Staff was great and the hotel was really clean. We will be making this our okc hotel when we visit family

Terrible customer service!!

Rooms are huge especially for the price which is great. I've stayed in smaller rooms for 3 times the price. Location is right next alot of great shopping. Restaurants are within a 2 minute walk. Very clean. Only small complaint is the size of the gym but it does have the basic weights and a couple of treadmills. Will be staying again.

Positive: The breakfast was good Negative: Our telephone didn¿t have a cord so when we found we didn¿t have towels we couldn¿t call. The shower was broken. The hotel was very loud which made sleeping rough.

Do not visit. Friendly staff. Gross rooms. I'm just getting settled. The first room was GROSS. some kind of red and white splatter on the floor and wall. Ann at the front desk was quick to get a new room. New room had something... Gross on the bathroom door handles and what looks like mold in the cabinet.

They need a SERIOUS update and deep clean. Disappointed in the quality.

Update: on checkout I requested a manager and told there wasn't one available. When I described the room I was given an apology and told "next time let us know and we can continue to change your room". This was after I had already changed rooms once. Unsatisfactory response, completely unacceptable Room condition.

First let me say that Tasha at the front desk was helpful and accommodating after our 800 mile day, downhill from here big time!:( The first room "523" smelled like a moose had died in it as soon as we opened the door. Nope. Second room "125" was much better at first impression but after starting to move in it was very apparent that dirt was an issue, bad carpet stains and rips, and something besides water in the toilet.....Nope. 3rd room sort of OK and will do for our short stay here. I am lifetime Titanium with Marriot and try to stay in SpringHills as much as possible as they tend to be newer, cleaner, than other Marriott brands. This property is very old and unkept, very much in need of an overhaul for sure. After reading the reviews I am kicking myself for staying here and even worse having my wife stay here, it just proves a little investigating is needed and don't assume consistency in brands is a given. If in OKC, look elsewhere for lodging without a doubt.

Natasha Tellis-Arreguin opted not to leave a text review of Marriott: Springhill Suites Oklahoma City Quail Springs

Staff very nice but service not great no trash bags in cans. No cups for the coffee in room.for the price and location there are better places to stay.