Speck Buick GMC of Tri-Cities

Rogelio Diaz opted not to leave a text review of Speck Buick GMC of Tri-Cities

So kind and very helpful with a small problem. Did not charge me for it

Re: So kind and very helpful ... Speck Buick GMC of Tri-Cities replied on Friday, December 17th 2021

Thank you so much for the positive feedback. We are so glad we could be of service!

Came to this company for a part for my vehicle and had the worst experience with tonya or Tanya from parts. Right from the start she was rude not mean but just rude to talk too. I kept getting that feeling of blood boiling so I just said thank you and hung up I didn't feel helped at all. No customer service skills.

Re: Came to this company for ... Speck Buick GMC of Tri-Cities replied on Friday, December 17th 2021

Hello Berto. Thank you for taking the time to leave feedback about your recent experience with our parts department. We always strive to provide top-notch customer service and are disappointed to hear we missed the mark. Our Parts Manager, Randy, would like further information so that we can be sure make further experiences better. Please reach out to him at your earliest convenience at 509-783-9399.

The entire process was handled efficiently and politely. Our salesman, Stephan Quilici, was especially helpful. The Finance and Insurance person, Don Sandborn, was thorough and helpful. The experience was very good

Re: The entire process was ha ... Speck Buick GMC of Tri-Cities replied on Thursday, December 9th 2021

Your satisfaction is important to us, so we want to sincerely thank you for choosing Stephen and the rest of the team at Speck Buick GMC of Tri-Cities. We look forward to your next visit! Take care!

Our sales agent, Michael Landon, was absolutely fabulous! Our experience at Speck Buick was committed to helping us, efficient, and very comfortable ... I would totally send family and friends here for a new/used car puchase

Re: Our sales agent, Michael ... Speck Buick GMC of Tri-Cities replied on Thursday, December 9th 2021

Hi Chrystal. Thank you for your kind words about Michael and your experience with our dealership. We appreciate your feedback and recommendation. Have a great day!

Went in for an oil change on a 2021 model and the female representative tells me that they're going to charge me for my oil change meanwhile another person tells me it's free since my car doesn't have a lot of miles on it obviously since it's this years model, good catch of the gentleman. Maybe their staff needs to be updated on their offers and warranties and not try to charge people inadvertently!! Be aware of your warranties people!!

Re: Went in for an oil change ... Speck Buick GMC of Tri-Cities replied on Tuesday, November 30th 2021

Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We are sorry to hear you were not given all the correct information the first time and we will do better in the future. Thank you again for taking the time to leave feedback!

I was not impressed, I have excellent credit and was a returning customer. they wouldn't even consider dropping car price, in fact all the manager said it was too much truck for me, sadly I will never go back to speck in the future. went and bought the same pickup at Dave Smith in kellog idaho for $6000 less.

Re: I was not impressed, I ha ... Speck Buick GMC of Tri-Cities replied on Tuesday, November 30th 2021

Hello Johnnie. We're sorry that we couldn't agree to a price and payment on one of our trucks. However, we are happy to hear you were able to find a truck to fit your needs. Have a great day.

Engine blew on wife's suv... ?
They replaced with a gmc remanufactured engine. It was spendy, but cheaper than a new or even used car. Got a great warranty with it as well. They found and fixed a few other problems as well. Over all they took good care of us.

Re: Engine blew on wife's suv ... Speck Buick GMC of Tri-Cities replied on Saturday, November 13th 2021

Hi Steven. Thank you for taking the time to leave us a review. We are sorry to hear the engine blew on your vehicle, but we are glad that we got your vehicle fixed. Please don't hesitate to reach out if there's anything additional we can do for you.

The Sales team was great to work with. They were professional well organized and knowledgeable about the product and the process. Also a big thanks to Ken Birch for making my day and helping me purchase my dream truck (2022 3500HD).
Logan Hammon

Re: The Sales team was great ... Speck Buick GMC of Tri-Cities replied on Tuesday, November 2nd 2021

Hello Logan. We're glad to hear Ken was so knowledgeable and helpful! Thank you so much for leaving such a wonderful review. We hope you enjoy your new 2022 3500HD!

Beyond sticker shock with less than decent customer service. Over $300 to change ONE lightbulb. 1.6 hours of labor for a $24.99 part and then a random $24.00 FEE that was explained to me as a shop fee/hazardous waste fee...so the same cost to throw away a lightbulb as the cost of the light bulb?? All to change one front headlight. Oh. Add that I was there for over 3 hours and had requested at the time of booking the appointment to have them help pair my phone to the car...never happened. Beyond disappointed and most certainly won't go back.

Re: Beyond sticker shock with ... Speck Buick GMC of Tri-Cities replied on Tuesday, November 2nd 2021

Hi Carrie. Thank you for taking the time to review our company. We understand that our Service Manager, Pablo, has reached out to discuss your service experience further. If you have any further questions, please call Pablo at 509-784-9399. Have a great day!