Southwest Door & Window

I ordered a new sliding glass door for the master bedroom and a new dining room window. The day they were to be delivered and installed I was informed that the size of the window ordered was incorrect. So it had to be reordered. The sliding glass door was great and installed perfectly. However, it is now 6 months since the window was initially ordered and I still don't have it. I keep getting emails with new delivery dates only to be cancelled with a new delivery date. I also never received the screen door that was supposed to be installed with the sliding glass door. I would never order from this company again. The installation and products are great but the customer service is terrible and totally unacceptable.

Mahmood Al Shammari opted not to leave a text review of Southwest Door & Window

Southwest Door and Window was so helpful! I had a broken sliding door and full floor to ceiling windows along the same track in the sunroom. They were so helpful in explaining all my options juggling multiple needs and my budget. Communication was prompt and clear. The installation went smoothly. Due to covid manufacturing the doors took longer than I would of hoped but they were clear that timelines were longer than normal from the very start of the project. Very satisfied and would highly recommend!

Re: Southwest Door and Window ... Southwest Door & Window replied on Friday, August 6th 2021

Kaitlyn, thank you for your review! We are thrilled that you're as happy as we are with your beautiful new sunroom. Enjoy your new doors and please let us know if we can help you with any future projects! -Brandon DeVore, President

Southwest made the process of replacing our front entry easy. They came to us for every step, we never had to go to them. Installation was done on-time and they were done in about 2 hours.

Re: Southwest made the proces ... Southwest Door & Window replied on Friday, August 6th 2021

Hi Russell, we are so happy that you found the process easy and stress-free when replacing your entry door. That is always our goal. Let us know if we can help you again in the future! -Brandon DeVore, President

We purchased and installed 2 sliding glass doors from SW Door and Window last year. 6 months later, we are still happy- the doors are awesome!!!. We originally met them at their show room and had a consultation. The sales rep was very informative and there was no pressure. We made the decision to use them because of their knowledge on different products and they were known to have expert installers. I just wanted to say thank you and I have and will recommend your company.

Re: We purchased and installe ... Southwest Door & Window replied on Friday, August 6th 2021

Robert, thank you for your kind words! We enjoyed working with you at every step of the process and are so happy that you're still enjoying your beautiful new doors. Keep us in mind if you ever need help with another project at your home! -Brandon DeVore, President

They replied back to my inquiry quickly. Unfortunately you have to purchase the door from them to get installation.

Re: They replied back to my i ... Southwest Door & Window replied on Friday, August 6th 2021

Hi Chad, I'm sorry that we were unable to help you with your installation, but I assure you that our reasoning is to protect you and our company. We do not conduct installations for product purchased elsewhere because we cannot warranty the product and installation. It is as important to us that our customers have the security that comes with our product's manufacturer's warranty as it is that we are knowledgeable about the product that we are installing. I hope you'll understand and wish you best on your project, Brandon DeVore, President

Great Company, they listen to your needs.
German and his crew installed our patio French doors with doggie door. They did a wonderful job very detailed and throughly well done. They both communicated as well as with the company when an issue needed to be resolved.
Thank you all for listening. And thanks to Kay she did a marvelous job.

Re: Great Company, they liste ... Southwest Door & Window replied on Friday, August 6th 2021

Hi Dee, we hope you're still enjoying your new French doors! It sounds like you had the experience that we always strive to provide for our customers. Please let us know if we can ever assist you again. -Brandon DeVore, President

Overall great experience and great quality product.

Re: Overall great experience ... Southwest Door & Window replied on Friday, August 6th 2021

Eric, great customer experiences and quality products are the basis on which our company is founded! We are so happy that you were pleased with the process and hope to work with you again in the future. Brandon DeVore, President

Nick Murphy opted not to leave a text review of Southwest Door & Window

professional and patient from order to install

Re: professional and patient ... Southwest Door & Window replied on Friday, August 6th 2021

Tom, these are two very big compliments for our team. Thank you for taking the time to leave a kind review. We hope that you're still loving your new door! -Brandon DeVore, President