Santa Monica Audi

My first time at the dealership. The tiny service center where you will have a problem parking your car. I had an appointment and got there in the early morning. Absolute chaos. I found out that the agent I had an appointment with did not show up, and even I have an appointment, I have spent time and waited for a long time. I planed and had to go back to work, and I had to leave the dealership without good service. NEVER COME BACK TO THIS DEALERSHIP.

Pedro Neme opted not to leave a text review of Santa Monica Audi

Don't take your car for a basic service because they are going to keep your car overnight then call Vince will call you as soon as they open to say your car is ready. Inconvenient and rude costumer service. And if you own your car they don't offer loaner cars!

Pedro Neme opted not to leave a text review of Santa Monica Audi

Had the absolute loveliest experience leasing my new Q5 from these guys! Everyone was so kind, helpful, supportive + overall just an extremely pleasant group of humans to know + work with. I felt extremely taken care of in every way, on eery level. Thank you Claude, Josh, Chandler + Steve :) I'm so grateful!

Dana has been so helpful and patient with my needs. I don't usually enjoy car shopping but felt so comfortable this time and found perfect car for me!

I came to Santa Monica from Lexus dealership and was already nervous after really bad experience with sales manager at BH Lexus dealership and was expecting the same - pressure and not clear communication but after talking to Dana (friends of mine advised to contact him after I complained how awful I felt after visiting Lexus dealership) I calmed down and realized I was in a good hands! Dana is so professional and trustworthy! Did not pressure me, explained every detail, final price was exactly as negotiated. And Steve who did car tutorial for me was awesome! I am happy with my new car and my customer experience!

We have a service plan with Audi, so I scheduled a service here. Specifically picked a day with a loaner car available. Was told when I got there, no loaner car was available since we are not on the factory warranty. The website does not state you need to be on the factory warranty to get a loaner car, you need to be on the factory warranty just got their complimentary car washes. I took an Uber, but it's false advertising to offer "amenities" that you don't really offer.

Helen is the person to call here. She made our first call to signed contract in less than 6hrs. Unbelievable speed and kindness! Good going Zach and Helen :)

Lynn Rinehart opted not to leave a text review of Santa Monica Audi

Finance team is impossible to get in contact with.