Sands Ford of Red Hill

Doug Muller opted not to leave a text review of Sands Ford of Red Hill

Brad Stump opted not to leave a text review of Sands Ford of Red Hill

Easy going staff.

Re: Easy going staff. ... Sands Ford of Red Hill replied on Monday, November 22nd 2021

Thank you for your review Chris! We try to make car buying as pleasant as possible and love that you felt the same way. Give us a call if you need anything else

We worked with Derek at Sands Red Hill. It was a great experience! He was responsive, accomodating and very helpful in our new car purchase. Highly reccomend!

Re: We worked with Derek at S ... Sands Ford of Red Hill replied on Friday, November 12th 2021

Thank you for your recommendation Jenifer! Derek is an exceptional sales manager and he is someone who cares deeply about our customers. We hope that you love that new vehicle for many years to come. If there is anything else that you need, feel free to give us a call.

The most honest dealership I have been to- ever. I had my vehicle at another dealership for a oil change, that dealership indicated I had leaking shock absorbers, a leaking front differential, need a wheel alignment, etc. ( I noted that there was no stains on my driveway or at wok where I park). I took the vehicle to Sand's - never told Sands about the other dealership. Turns out none of these items needed repair or attention.

I will never use any other dealership than Sands

Re: The most honest dealershi ... Sands Ford of Red Hill replied on Wednesday, November 10th 2021

Thank you for your positive review Chuck! In today's world, we understand that not many people trust dealerships but we work diligently to disprove that stereotype. We are happy to hear that you went to us and that those "issues" were nothing more than another dealership trying to part you with your hard-earned money. We pride ourselves in our honesty, a trait that is rare in today's environment and we are very pleased to have earned your trust. Please give us a call if you need anything else!

Ronald Fronheiser opted not to leave a text review of Sands Ford of Red Hill

Excellent 5 star service all around !!!

Re: Excellent 5 star service ... Sands Ford of Red Hill replied on Friday, October 22nd 2021

Thank you for you 5-rating Terry! If there is anything else that we can assist you with, please reach out to us.

Bob Betz opted not to leave a text review of Sands Ford of Red Hill

Sands Ford Service Center of Red Hill had awful communication while working on my truck. They had me bring in my Truck for a transmission recall in which they didn't cover a rental. So, after 3 days I had called and found out that they were still waiting for the part. After 3 more days, I called again to check the status of my truck and was told one more day but got voice-mail telling me it was complete. Finally, the techs had nothing to say when I came in for the paperwork and it's the paperwork that tells me it's only partially complete. Why did I spend $1300 for a rental just for Sands Ford Service Center to babysit my truck? Take your Fords somewhere else for the countless recalls! I have two Fords with 6 recalls, it is ridiculous! Never buying a Ford again.

Re: Sands Ford Service Center ... Sands Ford of Red Hill replied on Friday, October 15th 2021

Katy We are very sorry we let you down, but we appreciate your feedback. We should have done better communicating with you what the process is for this recall. Ford requires our dealership and all other dealerships for follow a very specific processes to perform recalls. In this situation, we are required to inspect the vehicle, perform diagnostics, take pictures and provide all of that information to Ford for their review. There are times when Ford requests more info or pictures to ensure it is repaired properly. Once Ford reviews that information they ship out the replacement part or parts. The process takes days to complete. We agree that this process is undesirable, but on the dealership level we cannot deviate from a recall process. Keep in mind the nature of a recall is for the manufacture to repair a component on the vehicle, at no charge, that either is an issue now or could be in the future. While is may be inconvenient it does avoid a problem in the future. Thank you for being our customer and we will look at our process to communicate this better in the future.

William Lorentz opted not to leave a text review of Sands Ford of Red Hill