Royal American Heating & Cooling

I've used Royal American for over ten years and have been pleased with their promptness and when our furnace stopped working they came out within 2 hours and fixed the problem in the middle of winter. Also used them to move vents when we moved into a "new" house that we opened up the floor plan and Royal American made it work. Great guys. I trust them enough to only use them!

Royal is my new go-to company for anything HVAC related! They're always available, professional, and reasonably priced. Having had poor experiences in the past with contractors in different fields, it's refreshing when you find a reliable and honest one. Thank you!

Re: Royal is my new go-to com ... Royal American Heating & Cooling replied on Wednesday, September 22nd 2021

Thank you Mrs. Zeno! We are so happy to have exceeded the level of service provided by other contractors :)

Jason was a very knowledgeable.

Re: Jason was a very knowledg ... Royal American Heating & Cooling replied on Wednesday, September 22nd 2021

I'll pass this along to Jason. Thank you Joe :)

Royal American inspected a home we are looking at buying and they did a great job! They were on time and provided a great service. We will be using them to install our new system.

Re: Royal American inspected ... Royal American Heating & Cooling replied on Sunday, September 12th 2021

Thank you so much Eron! Congrats on your new home and let us know when you're ready for the new system :)

If I could give zero stars, I would. Called, explained my problem of Nest thermostat not getting enough power (no common wire), asked them to make sure they had the expertise to fix before they came to my house. They said they did, sent a repairman who could not fix. Then proceeded to charge me hundreds of dollars despite not fixing. Owners are self-righteous and indignant and had no interest in taking responsibility. Look elsewhere for HVAC service or beware of being duped.

In response to the owner below:
Not calling names, I said you were being righteous and indignant. You were. I've never had an owner yell at me simply for asking to split a $200 bill.

I did give you the opportunity to fix it. You couldn't/didn't. You tried and I was happy to pay the $90 fee for that. It's the other $110 I asked for a refund on because I'm not sure why I'd pay you when you couldn't fix the issue.

Re: If I could give zero star ... Royal American Heating & Cooling replied on Thursday, August 12th 2021

Tim, I'm sorry you feel this way. Unfortunately, we were never given the opportunity to fix the problem, since you called another company to install the part our technician told you to purchase from Best Buy. We only charged you $200 for a 2 hour service call, which thought was reasonable. At Royal American we certainly understand we might not be the right fit for some customers. I hope the second company you called was able to meet all your expectations. Before your review, we had 4.9 stars, which we worked very hard for. Calling us names only goes to show other people the illegitimacy of your review.

Gabriel Perkins opted not to leave a text review of Royal American Heating & Cooling

Jason was a very friendly professional guy. He arrived on time and helped to explain what he saw and what that meant for our system. Appreciated the advice and would highly recommend this company!

Re: Jason was a very friendly ... Royal American Heating & Cooling replied on Sunday, September 12th 2021

Thanks Ryan! :)

Royal American was on time, professional, and detailed oriented. I appreciated the willingness to take a step back and think about what is best for our home.

Re: Royal American was on tim ... Royal American Heating & Cooling replied on Sunday, September 12th 2021

Thank you for the great review!!! We so appreciate you taking time out of your day for us! Very kind of you to help support small american businesses.

Chris Kinser opted not to leave a text review of Royal American Heating & Cooling

Contacted via email Sunday evening and heard back within hours to set up a repair visit Monday morning.
Amazing! Technician was excellent. Walked me through the issues and explained the process for fixing. This is a great company and will definitely use them for all of my HVAC needs.

Re: Contacted via email Sunda ... Royal American Heating & Cooling replied on Monday, July 19th 2021

Thank you for taking the time to leave us such a wonderful review! We are so happy that you are now part of the Royal American family!