Riverside Subaru

Colette Bernard opted not to leave a text review of Riverside Subaru

If I could leave 0 I would. Honestly if I didn't have a true love for subaru itself this dealership would have 100% turned me away from subarus.

I put an inquiry online about the touring xt legacy was called next day by Richard. Told Richard I am 100% getting a legacy I just wa Ted to drive the limited or touring to ensure its the motor I was looking for. He assured me no problem anytime will do and I can drive one. I explained I'm tossed up between the touring and limited because of looks and really wanted to see the diffeence.. He said no problem we can have all the ready what time.

Jump to today I show up a bit early out of excitement legacys my favorite car. Been trying g to find a 05-09 with no avail and thought maybe a new one will be easier and I can still look for my older one. I show up and Robert doesn't even come out. Someone else does asks me what I'm looking for and the. Tells me we don't have anything on the lot. I said so nothing for me to atleast try the 2.4 turbo he said no even tho same motors in the outback and the assent. Didn't even try to help me in any other way but showing me computer stuff even tho I told him I really just want to drive before i buy.

Glad I wasted my time and now will 100% never buy a car from here. If you can't even make good on your appointments and be honest from the beginning then im sure every other part of the process will be a nightmare.

Re: If I could leave 0 I woul ... Riverside Subaru replied on Wednesday, December 15th 2021

Hi Justin, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We want to regain your trust and your business so please reach out to Mike Wilson at [email protected] or 501-503-5454 . We will work with you to resolve this matter to your satisfaction. Take care!

Quick, courteous service in a time of short staffing is greatly appreciated!

Re: Quick, courteous service ... Riverside Subaru replied on Tuesday, December 14th 2021

Hello Michael, thanks for your great review, and for giving our dealership such a high star rating! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!

I was told I could leave my car and keys there after hours but all the gates were locked. Had to leave my car outside of the gate on a busy street. I'm sure this a great dealership but the information I was given was not accurate and I hope my car is still there for my appointment at 8:30am. Giving you guys 5 stars because I love my outback.

Re: I was told I could leave ... Riverside Subaru replied on Monday, December 6th 2021

Hi Cobo, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jennifer Morgan opted not to leave a text review of Riverside Subaru

Blue Blue opted not to leave a text review of Riverside Subaru

When I first purchased my Subaru it was like red carpet service! It was fantastic, now with new management that place has gone down, treating people with disrespect, not addressing the issues, minimizing the issues. My husband who was a former new car manager and worked in the automotive service for over 10 years, took my car in today, was early and everyone made sure to tell him he was early. Prior to getting there he was cut off by the service manager at a light, driving like an idiot. Explained that the right front tire had a slow leak, they stated they checked it in the service report and nothing was wrong. I called to ask them about it and they stated because of the weather The tire pressure fluctuates, I understand that but it's been happening since August and it goes from mid 30s down to 26-27 psi and it's the only one that does it. Mr. Jackson stated that is normal, even though weather was warm in August. I know one bad review does not break a business and that's not my intent, I want to see Subaru succeed and I just hope this helps them to make some changes. Please work on improving your quality of business and the way you treat your clients.

Re: When I first purchased my ... Riverside Subaru replied on Saturday, November 27th 2021

Hi Stephanie, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Mike Wilson at [email protected] or 501-503-5454 and we will do our best to make this better.

Bo Elrod was a very nice salesperson. He was very patient with 2 old people looking for a new car. He was kind. We will be back.

Re: Bo Elrod was a very nice ... Riverside Subaru replied on Sunday, November 14th 2021

Hi Anice, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Great experience. Secured an order of a new Forester and it came a week later. Seamless process. Greg was extremely helpful.

Re: Great experience. Secured ... Riverside Subaru replied on Monday, November 8th 2021

Hello Lydia, congratulations on your new vehicle and thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Have a good day!

Great service. Mark helped me find just the right car for me! I love my new ride ?

Re: Great service. Mark helpe ... Riverside Subaru replied on Saturday, November 6th 2021

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!