Riverside Marriott

Unfortunately. The stay was less than pleasant. Staff was rude and unhelpful. The man up front literally didn’t want to check us in. It lacked customer service. The room appeared clean but when you take a closer look, the floors were dirty, there was sugar or a packet of something white left in the bathroom. It was just a shame. I expected more from this location. I mean when your paying that much a night wouldn’t you think the place would be better?

I checked in with the system down and at the time of check in they didn't tell me the system was down. I checked in without the room key and the front desk did not have the courtesy to tell me the system is down and we cannot provide the keys. They did not even send me the keys next morning and I had to go down and collect the keys.

After the 2nd day of staying in the hotel ,the AC heater stopped working and I had to change the room around midnight which was very inconvenient. TV internet was not working because the system was down and they charge you for each and every service which they give you.

When my room was changed ,the breakfast was excluded from my stay which I found out in the morning when I went for breakfast.

The front desk staff are incredibly unhelpful. Bad attitude:(

I was overcharged for day parking. I've been calling all day but no one answers the phone. Why would they charge 6x the actual price for one day parking!?!

Betti Phillips opted not to leave a text review of Riverside Marriott

Good for the business travels
Quite nice room service
Decent hotel and restaurant
View and accessible from the nearest highway

Travis Pickard opted not to leave a text review of Riverside Marriott

The room was pretty dang nice. Staff was pretty friendly. My car wasn’t broken into. A lot of reviews trash all three of these aspects. I suppose this place is just hit and miss, and I got lucky!

Rick Badgley opted not to leave a text review of Riverside Marriott

-The bathroom needed some extra elbow work for deep cleaning vs. changing the moldy grout. Nevertheless, I appreciate that the rooms had more than just 2 pillows. I bet it would have been a goodnight sleep, if not for our bad timing that during our stay there also alot of guest attending an event in the convention, 12:30am we can't take it anymore and had to call the frontdesk because of the raucous noise coming from the hallway and the other room. Around 1:30am when security arrived and finally some quiet time. So I'm not sure if there's quiet time rules/restrictions in the hotel.
- We were able to take our time during the breakfast service, since it was not crowded, we did not feel rushed to get done.
- the location was really good as its just a block away from the Mission Inn. Across the convention center.