Reynolds Subaru

This review is for the Reynolds Subaru shopping experience, and their top notch salesman Jermaine.

Living in Charlottesville, I decided to take a chance on buying a new Subaru Crosstrek sport I'd seen online at Reynolds. It showed in transit, and I really didn't want to drive back and forth, so I called and Jermaine was able to help me out. He was excellent to work with, and through phone and email had me approved for financing and putting down a hold deposit in a matter of a just few hours. While waiting for the vehicle to arrive, any time I reached out to Jermaine he always seemed to have the time to answer any of my emails or phone calls quickly and professionally.

Due to my own circumstances, and through no fault of Jermaine or the Reynolds Subaru team I made the decision to back out before delivery. None the less, I did have an excellent experience with them and decided to leave this review to let them know that I truly appreciate them, and to let others know that they should expect a great experience if they choose to deal with Reynolds Subaru. When I do decide to replace a car in the future, they are on the top of the list to do business with.

Re: This review is for the Re ... Reynolds Subaru replied on Wednesday, December 15th 2021

Hey Brian, Thank you for this kind review, and we look forward to helping you in the future when you have another car need! Have a fantastic holiday!

Great family run dealership. I came down from Northern Virginia to purchase my Chevy 2500 HD. GREAT EXPERIENCE!

Re: Great family run dealersh ... Reynolds Subaru replied on Thursday, December 2nd 2021

Thanks Roy!! It was our pleasure!

Outstanding customer service from this dealership. One small glitch on my service stopped them from getting perfect scores. The professionalism of their employees is phenomenal also.

Re: Outstanding customer serv ... Reynolds Subaru replied on Friday, November 19th 2021

Thank you sir! It was great talking with you this week as well!

Gave me the run around on my vehicle you service department kept my truck for 6 weeks without really trying to identify the problem the just guess at the problem. I was charged for a process of eliminating the problem which wasn't and almost was told I would be reimbursed and that never happened

Re: Gave me the run around on ... Reynolds Subaru replied on Friday, November 26th 2021

Adrian, I am so sorry you had a bad experience. We are working with management to figure out what happened and will be reaching out to you very soon.

Reynolds is a reliable, customer-attentive dealership. A good place to buy or lease a vehicle and a good place to have that vehicle serviced.

Re: Reynolds is a reliable, c ... Reynolds Subaru replied on Wednesday, November 24th 2021

Thanks Frank!!! We love having you as a customer!

Great family-owned and -operated dealership for nearly 100 years! I'm an Orange Co native but this was my first opportunity to purchase a vehicle from Reynolds - I hope they are as thrilled as I am that I saw the beautiful used Outback online and just had to have it! They offered a fair deal and awesome financing. Wonderful experience all the way around!

Re: Great family-owned and -o ... Reynolds Subaru replied on Tuesday, November 16th 2021

Thanks Barb!!! This means the world to us!

Great, fast, professional and flexible

Re: Great, fast, professional ... Reynolds Subaru replied on Friday, November 12th 2021

Thanks Mario!! It's our pleasure!!

Great personalities

Re: Great personalities ... Reynolds Subaru replied on Friday, November 12th 2021

Thanks!

Jennifer Stacy opted not to leave a text review of Reynolds Subaru

Great group of people.

Re: Great group of people. ... Reynolds Subaru replied on Friday, October 29th 2021

Ronnie, we feel the same way about you!